Recommender System for Government Service in Smart Cities

ABSTRACT

significant recommender systems (RS) development has occurred along with the Internet of Things (IoT) development in recent years. Recommender systems have been widely spread across diverse fields, including environmental preservation, e-commerce, healthcare, social and governance systems. There has been a growing focus on e-government as part of smart city initiatives in today's world of connected devices and infrastructure, especially after the COVID-19 pandemic. With the use of information and communication technologies (ICTs), the government can enhance the delivery of public services, increase transparency, accountability, and credibility, as well as engage citizens in the decision-making process. To facilitate 'smart' governance, one of a smart city initiative's objectives is integrating e-government into the city's governance framework. The lack of personalized services for particular stakeholders is one of the most significant limitations of e-governance. There are a number of open challenges coupled with interesting opportunities, making this a very promising and exciting area for research to shape recommendation systems for urban environments. Considering the overwhelming amount of information, services, and tasks available through smart government applications, it is a greater chance of providing personalized recommendations for different stakeholders and tasks within multi-faceted and multi-dimension. There is still a lot of research to be done on recommendation systems in the context of smart cities or smart government. This paper survey the existing studies on recommendation systems for smart governance. The study aims to address smart city challenges to considered when designing and implementing recommendations for e-governance and the target stakeholder's interests. © 2022 IEEE.