Leveraging Zoom Video-Conferencing Features in Interview Data Generation During the COVID-19 Pandemic

ABSTRACT

As the COVID-19 pandemic has triggered strict restrictions for traveling and face-to-face meetings, the utilisation of digitally-mediated communication tools to generate interview data in qualitative research during the pandemic was almost inevitable. Employing autoethnography as a research method, this chapter aims to narrate, analyse, and interpret the author's personal experiences generating interview data for a qualitative research project via Zoom video-conferencing during the pandemic. It presents several unique benefits of the use of video-conferencing technology that the author found, as well as some possible challenges that the author anticipated when using the technology. In addition, it also elucidates some distinctive platform-specific features of Zoom video-conferencing that the author utilised to maintain high-quality and secured digital interactions. The information contained in this chapter is significant for researchers who are considering utilising video-conferencing technology, especially Zoom, to generate interview data in the future. © The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd. 2022.