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Veterans' response to an automated text messaging protocol during the COVID-19 pandemic.
Saleem, Jason J; Read, Jacob M; Loehr, Boyd M; Frisbee, Kathleen L; Wilck, Nancy R; Murphy, John J; Vetter, Brian M; Herout, Jennifer.
  • Saleem JJ; Department of Industrial Engineering, J.B. Speed School of Engineering, University of Louisville, Louisville, Kentucky, USA.
  • Read JM; Center for Ergonomics, University of Louisville, Louisville, Kentucky, USA.
  • Loehr BM; Department of Industrial Engineering, J.B. Speed School of Engineering, University of Louisville, Louisville, Kentucky, USA.
  • Frisbee KL; Center for Ergonomics, University of Louisville, Louisville, Kentucky, USA.
  • Wilck NR; Office of Connected Care, Office of Health Informatics, Veterans Health Administration, Department of Veterans Affairs (VA), Washington DC, USA.
  • Murphy JJ; Clinical Resource Hub for Veterans Integrated Service Network 16, Veterans Health Administration, Department of Veterans Affairs (VA), Little Rock, Arkansas, USA.
  • Vetter BM; Office of Connected Care, Office of Health Informatics, Veterans Health Administration, Department of Veterans Affairs (VA), Washington DC, USA.
  • Herout J; Office of Connected Care, Office of Health Informatics, Veterans Health Administration, Department of Veterans Affairs (VA), Washington DC, USA.
J Am Med Inform Assoc ; 27(8): 1300-1305, 2020 08 01.
Article in English | MEDLINE | ID: covidwho-433968
ABSTRACT
The US Department of Veterans Affairs (VA) is using an automated short message service application named "Annie" as part of its coronavirus disease 2019 (COVID-19) response with a protocol for coronavirus precautions, which can help the veteran monitor symptoms and can advise the veteran when to contact his or her VA care team or a nurse triage line. We surveyed 1134 veterans on their use of the Annie application and coronavirus precautions protocol. Survey results support what is likely a substantial resource savings for the VA, as well as non-VA community healthcare. Moreover, the majority of veterans reported at least 1 positive sentiment (felt more connected to VA, confident, or educated and/or felt less anxious) by receiving the protocol messages. The findings from this study have implications for other healthcare systems to help manage a patient population during the coronavirus pandemic.
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Full text: Available Collection: International databases Database: MEDLINE Main subject: Pneumonia, Viral / Veterans / Coronavirus Infections / Pandemics / Text Messaging Type of study: Diagnostic study / Observational study Limits: Humans Country/Region as subject: North America Language: English Journal: J Am Med Inform Assoc Journal subject: Medical Informatics Year: 2020 Document Type: Article Affiliation country: Jamia

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Full text: Available Collection: International databases Database: MEDLINE Main subject: Pneumonia, Viral / Veterans / Coronavirus Infections / Pandemics / Text Messaging Type of study: Diagnostic study / Observational study Limits: Humans Country/Region as subject: North America Language: English Journal: J Am Med Inform Assoc Journal subject: Medical Informatics Year: 2020 Document Type: Article Affiliation country: Jamia