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[Evaluation of patient satisfaction with an ophthalmology video consultation during the COVID-19 pandemic]. / Evaluierung der Patientenzufriedenheit mit einer augenärztlichen Videosprechstunde während der COVID-19-Pandemie.
Gerbutavicius, R; Brandlhuber, U; Glück, S; Kortüm, G-F; Kortüm, I; Navarrete Orozco, R; Rakitin, M; Strodtbeck, M; Wolf, A; Kortüm, K U.
  • Gerbutavicius R; Augenarztpraxis Dres. Kortüm, Solitudestr. 24, 71638, Ludwigsburg, Deutschland. r.gerbutavicius@kortuem.de.
  • Brandlhuber U; Augenarztpraxis Dres. Kortüm, Solitudestr. 24, 71638, Ludwigsburg, Deutschland.
  • Glück S; Augenarztpraxis Dres. Kortüm, Solitudestr. 24, 71638, Ludwigsburg, Deutschland.
  • Kortüm GF; Augenarztpraxis Dres. Kortüm, Solitudestr. 24, 71638, Ludwigsburg, Deutschland.
  • Kortüm I; Augenarztpraxis Dres. Kortüm, Solitudestr. 24, 71638, Ludwigsburg, Deutschland.
  • Navarrete Orozco R; Augenarztpraxis Dres. Kortüm, Solitudestr. 24, 71638, Ludwigsburg, Deutschland.
  • Rakitin M; Augenarztpraxis Dres. Kortüm, Solitudestr. 24, 71638, Ludwigsburg, Deutschland.
  • Strodtbeck M; Augenarztpraxis Dres. Kortüm, Solitudestr. 24, 71638, Ludwigsburg, Deutschland.
  • Wolf A; Universitätsaugenklinik Ulm, Ulm, Deutschland.
  • Kortüm KU; Augenarztpraxis Dres. Kortüm, Solitudestr. 24, 71638, Ludwigsburg, Deutschland.
Ophthalmologe ; 117(7): 659-667, 2020 Jul.
Article in German | MEDLINE | ID: covidwho-595796
ABSTRACT

BACKGROUND:

We introduced a video consultation (VC) during the coronavirus (COVID-19) pandemic in an ophthalmology practice with eight doctors to ensure continuous ophthalmological care, infection prophylaxis and to compensate a decreased number of patient presentations.

OBJECTIVE:

Evaluation of the most common reasons for patient presentations in the VC, the proportion of re-presentations in the practice despite VC, practical challenges associated with the introduction of VC and patient satisfaction. MATERIAL AND

METHODS:

Patients with a recent acute visual deterioration and severe eye pain were excluded from the VC. The VC were carried out by a trained specialist in ophthalmology. A questionnaire with eight questions was completed after the VC appointment in order to evaluate the proportion of completed VC and patient satisfaction.

RESULTS:

We included 29 (13 male, Ø 52.6 years, 16 female, Ø 64.7 years) patients in this analysis. The VC could be performed with 68.97% of the participants who rated their overall experience with an average grade of 1.6 (1 very good to 6 insufficient) and all of them indicated that they would recommend the VC. Of presentations in VC 70% were related to the symptoms of the anterior eye segment. In 70% of the cases no re-presentations took place in the unit.

CONCLUSION:

Our study represents a significant practical application of VC for the management of non-urgent ocular conditions with maximum infection prophylaxis. The introduction of VC was severely limited by technological or user-related issues by the establishment of video connections. Patient satisfaction with VC was high to very high.
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Full text: Available Collection: International databases Database: MEDLINE Main subject: Ophthalmology / Pneumonia, Viral / Patient Satisfaction / Coronavirus Infections / Pandemics / Betacoronavirus Type of study: Experimental Studies / Observational study Limits: Female / Humans / Male / Middle aged Language: German Journal: Ophthalmologe Journal subject: Ophthalmology Year: 2020 Document Type: Article

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Full text: Available Collection: International databases Database: MEDLINE Main subject: Ophthalmology / Pneumonia, Viral / Patient Satisfaction / Coronavirus Infections / Pandemics / Betacoronavirus Type of study: Experimental Studies / Observational study Limits: Female / Humans / Male / Middle aged Language: German Journal: Ophthalmologe Journal subject: Ophthalmology Year: 2020 Document Type: Article