Readiness for voice assistants to support healthcare delivery during a health crisis and pandemic.
NPJ Digit Med
; 3: 122, 2020.
Article
in English
| MEDLINE | ID: covidwho-799844
ABSTRACT
To prevent the spread of COVID-19 and to continue responding to healthcare needs, hospitals are rapidly adopting telehealth and other digital health tools to deliver care remotely. Intelligent conversational agents and virtual assistants, such as chatbots and voice assistants, have been utilized to augment health service capacity to screen symptoms, deliver healthcare information, and reduce exposure. In this commentary, we examined the state of voice assistants (e.g., Google Assistant, Apple Siri, Amazon Alexa) as an emerging tool for remote healthcare delivery service and discussed the readiness of the health system and technology providers to adapt voice assistants as an alternative healthcare delivery modality during a health crisis and pandemic.
Full text:
Available
Collection:
International databases
Database:
MEDLINE
Language:
English
Journal:
NPJ Digit Med
Year:
2020
Document Type:
Article
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