Compassionate Computing in the Time of COVID-19: Interview with Laurie N. Taylor.

ABSTRACT

When COVID-19 was recognized as a global pandemic and offices, clinics, and academic centers closed in the spring of 2020, many librarians found themselves answering reference questions, teaching, meeting, facilitating access to information resources, and organizing resources remotely. In the transition from traditional offices and workspaces to work from home, librarians and their administrations faced many challenges and adapted to a variety of new technologies. Video-conferencing and phone-forwarding tools were being used in new ways or for the first time. Instead of addressing technology that librarians adopted or adapted in greater numbers during the global pandemic, this column will examine an attitude of care and approach to technology called "compassionate computing" that helped ease the transition to work from home during an unprecedented time.