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The impact of the COVID-19 pandemic on pharmacy personnel in primary care.
Weir, Natalie; Newham, Rosemary; Dunlop, Emma; Ferguson, Aimee; Bennie, Marion.
  • Weir N; Strathclyde Institute of Pharmacy and Biomedical Sciences, University of Strathclyde, 161 Cathedral Street, GlasgowG4 0RE, Scotland.
  • Newham R; Strathclyde Institute of Pharmacy and Biomedical Sciences, University of Strathclyde, 161 Cathedral Street, GlasgowG4 0RE, Scotland.
  • Dunlop E; Strathclyde Institute of Pharmacy and Biomedical Sciences, University of Strathclyde, 161 Cathedral Street, GlasgowG4 0RE, Scotland.
  • Ferguson A; Strathclyde Institute of Pharmacy and Biomedical Sciences, University of Strathclyde, 161 Cathedral Street, GlasgowG4 0RE, Scotland.
  • Bennie M; Strathclyde Institute of Pharmacy and Biomedical Sciences, University of Strathclyde, 161 Cathedral Street, GlasgowG4 0RE, Scotland.
Prim Health Care Res Dev ; 23: e56, 2022 09 12.
Artículo en Inglés | MEDLINE | ID: covidwho-2106284
ABSTRACT

INTRODUCTION:

The coronavirus (COVID-19) pandemic has impacted healthcare worldwide. It has altered service delivery and posed challenges to practitioners in relation to workload, well-being and support. Within primary care, changes in physicians' activities have been identified and innovative work solutions implemented. However, evidence is lacking regarding the impact of the pandemic on pharmacy personnel who work in primary care.

AIM:

To explore the impact of the pandemic on the working practice (including the type of services provided) and job satisfaction of pharmacists and pharmacy technicians within Scottish general practice. Due to the stressful nature of the pandemic, we hypothesise that job satisfaction will have been negatively affected.

METHODS:

An online questionnaire was distributed in May-July 2021, approximately 15 months since initial lockdown measures in the UK. The questionnaire was informed by previous literature and underwent expert review and piloting. Analysis involved descriptive statistics, non-parametric statistical tests and thematic analysis.

RESULTS:

180 participants responded (approximated 16.1% response rate) 134 pharmacists (74.4%) and 46 technicians (25.6%). Responses indicated greater involvement with administrative tasks and a reduction in the provision of clinical services, which was negatively perceived by pharmacists. There was an increase in remote working, although most participants continued to have a physical presence within general practices. Face-to-face interactions with patients reduced, which was negatively perceived by participants, and telephone consults were considered efficient yet less effective. Professional development activities were challenged by increased workloads and reduced support available. Although workplace stress was apparent, there was no indication of widespread job dissatisfaction.

CONCLUSION:

The pandemic has impacted pharmacists and technicians, but it is unknown if changes will be permanent, and there is a need to understand which changes should continue. Future research should explore the impact of altered service delivery, including remote working, on patient care.
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Texto completo: Disponible Colección: Bases de datos internacionales Base de datos: MEDLINE Asunto principal: Farmacia / COVID-19 Tipo de estudio: Estudio experimental / Estudio observacional / Estudio pronóstico / Investigación cualitativa Límite: Humanos Idioma: Inglés Revista: Prim Health Care Res Dev Año: 2022 Tipo del documento: Artículo País de afiliación: S1463423622000445

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Texto completo: Disponible Colección: Bases de datos internacionales Base de datos: MEDLINE Asunto principal: Farmacia / COVID-19 Tipo de estudio: Estudio experimental / Estudio observacional / Estudio pronóstico / Investigación cualitativa Límite: Humanos Idioma: Inglés Revista: Prim Health Care Res Dev Año: 2022 Tipo del documento: Artículo País de afiliación: S1463423622000445