To explore the effect of doctor-
patient relationship
perception on
work performance among
medical staff in
public hospitals and its mechanism. The convenient sampling
method was used to select 380
medical staff working in four public
tertiary hospitals in Sichuan Province, Zhejiang Province, and Fujian Province from August 2022 to October 2022 as the
research objects, and the General Information
Questionnaire, Doctor-
Patient Relationship Scale, General
Self-
Efficacy Scale, Perceived Organizational Support Scale,
Work Performance Questionnaire were used. This
paper showed that the doctor-
patient relationship
perception of
medical staff was negatively correlated with
self-
efficacy (r=-0.392, P<0.01) and
work performance (r=-0.286, P<0.01),
self-
efficacy was positively correlated with perceived organizational support (r=0.538, P<0.01) and
work performance (r=0.507, P<0.01), perceived organizational support was positively correlated with
work performance (r=0.510, P<0.01).
Self-
efficacy played a partial
mediating role between doctor-
patient relationship
perception and
work performance, and its effect value was -0.241,
accounting for 64.78% of the total effect. Perceived organizational support weakened the negative predictive effect of doctor-
patient relationship
perception on
self-
efficacy, which moderates the first half path of the
mediating model that doctor-
patient relationship
perception affects work performance through
self-
efficacy. It indicated that the doctor-
patient relationship perceived by
medical staff in
public hospitals is poor.
Measures should be taken from the aspects of
policy support,
hospital and society levels to alleviate the doctor-
patient relationship,
play the
mediating role of
self-
efficacy and the moderating
role of organizational support, minimize the negative impact of doctor-
patient relationship on the
work performance among
medical staff, and improve the
work performance of
medical staff, so as to improve the overall quality of medical services.