Does virtual consultation between primary and specialised care improve healthcare quality? A scoping review of healthcare quality domains assessment.

BACKGROUND: Virtual consultation has been proposed as a promising tool to improve the coordination and quality of healthcare between primary and specialised care. However, despite its potential facilitators, the evidence on the usefulness of virtual consultation for improving healthcare quality domains is fragmented and unclear. This scoping review aims to assess the impact of virtual consultation on different healthcare quality domains. MATERIAL AND METHODS: We conducted a scoping review with a rigorous search strategy on PubMed, EMBASE and Cochrane Library databases. The inclusion criteria were original articles, reviews, meta-analyses or letters to the editor, published between 1 January 2017 and 24 June 2022, and available in English, Spanish or French. For each of the articles selected, we identified the addressed healthcare quality domains, their facilitators and barriers, areas of improvement and data gaps. We have adhered to Preferred Reporting Items for Systematic Reviews and Meta-Analyses for Scoping Review reporting standards. RESULTS: 1284 manuscripts were retrieved. Finally, 235 papers were included in this review, most of which were original, descriptive studies. The most evaluated quality domain was effectiveness (223 articles). Safety and patient-centred care were the least evaluated. Simultaneous assessment of more than one domain was observed in 117 papers, being effectiveness and timeliness the most frequent combination. Our analysis revealed that virtual consultation is in development and underused. This tool has the potential to improve access to specialised care and enhance coordination between professionals. CONCLUSIONS: Virtual consultation has the potential to provide effective, efficient, equitable and timely attention. However, its contribution to safety and patient-centered care needs further evaluation. Our review emphasises the need for more rigorous research and standardised quality assessment criteria to obtain robust evidence on the usefulness of virtual consultation for improving healthcare quality domains.

Understanding the COVID-19 Pandemic in Nursing Homes (Aragón, Spain): Sociodemographic and Clinical Factors Associated With Hospitalization and Mortality.

Old people residing in nursing homes have been a vulnerable group to the coronavirus disease 2019 (COVID-19) pandemic, with high rates of infection and death. Our objective was to describe the profile of institutionalized patients with a confirmed COVID-19 infection and the socioeconomic and morbidity factors associated with hospitalization and death. We conducted a retrospective cohort study including data from subjects aged 65 years or older residing in a nursing home with a confirmed COVID-19 infection from March 2020 to March 2021 (4,632 individuals) in Aragón (Spain). We analyzed their sociodemographic and clinical profiles and factors related to hospitalization and mortality at 7, 30, and 90 days of COVID-19 diagnosis using logistic regression analyses. We found that the risk of hospitalization and mortality varied according to sociodemographic and morbidity profile. There were inequalities in hospitalization by socioeconomic status and gender. Patients with low contributory pensions and women had a lower risk of hospitalization. Diabetes mellitus, heart failure, and chronic kidney disease were associated with a higher risk of hospitalization. On the contrary, people with dementia showed the highest risk of mortality with no hospitalization. Patient-specific factors must be considered to develop equitable and effective measures in nursing homes to be prepared for future health threats.

Addressing Acute Stress among Professionals Caring for COVID-19 Patients: Lessons Learned during the First Outbreak in Spain (March-April 2020).

Objectives: To describe lessons learned during the first COVID-19 outbreak in developing urgent interventions to strengthen healthcare workers' capacity to cope with acute stress caused by health care pressure, concern about becoming infected, despair of witnessing patients' suffering, and critical decision-making requirements of the SARS-CoV-2 pandemic during the first outbreak in Spain. Methods: A task force integrated by healthcare professionals and academics was activated following the first observations of acute stress reactions starting to compromise the professionals' capacity for caring COVID-19 patients. Literature review and qualitative approach (consensus techniques) were applied. The target population included health professionals in primary care, hospitals, emergencies, and nursing homes. Interventions designed for addressing acute stress were agreed and disseminated. Findings: There are similarities in stressors to previous outbreaks, and the solutions devised then may work now. A set of issues, interventions to cope with, and their levels of evidence were defined. Issues and interventions were classified as: adequate communication initiative to strengthen work morale (avoiding information blackouts, uniformity of criteria, access to updated information, mentoring new professionals); resilience and recovery from physical and mental fatigue (briefings, protecting the family, regulated recovery time during the day, psychological first aid, humanizing care); reinforce leadership of intermediate commands (informative leadership, transparency, realism, and positive messages, the current state of emergency has not allowed for an empirical analysis of the effectiveness of proposed interventions. Sharing information to gauge expectations, listening to what professionals need, feeling protected from threats, organizational flexibility, encouraging teamwork, and leadership that promotes psychological safety have led to more positive responses. Attention to the needs of individuals must be combined with caring for the teams responsible for patient care. Conclusions: Although the COVID-19 pandemic has a more devastating effect than other recent outbreaks, there are common stressors and lessons learned in all of them that we must draw on to increase our capacity to respond to future healthcare crises.

Dejar de hacer lo que no aporta valor en la Era COVID-19 / No disponible

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A Spanish-language patient safety questionnaire to measure medical and nursing students' attitudes and knowledge.

OBJECTIVE: To design and validate a questionnaire for assessing attitudes and knowledge about patient safety using a sample of medical and nursing students undergoing clinical training in Spain and four countries in Latin America. METHODS: In this cross-sectional study, a literature review was carried out and total of 786 medical and nursing students were surveyed at eight universities from five countries (Chile, Colombia, El Salvador, Guatemala, and Spain) to develop and refine a Spanish-language questionnaire on knowledge and attitudes about patient safety. The scope of the questionnaire was based on five dimensions (factors) presented in studies related to patient safety culture found in PubMed and Scopus. Based on the five factors, 25 reactive items were developed. Composite reliability indexes and Cronbach's alpha statistics were estimated for each factor, and confirmatory factor analysis was conducted to assess validity. After a pilot test, the questionnaire was refined using confirmatory models, maximum-likelihood estimation, and the variance-covariance matrix (as input). Multiple linear regression models were used to confirm external validity, considering variables related to patient safety culture as dependent variables and the five factors as independent variables. RESULTS: The final instrument was a structured five-point Likert self-administered survey (the "Latino Student Patient Safety Questionnaire") consisting of 21 items grouped into five factors. Compound reliability indexes (Cronbach's alpha statistic) calculated for the five factors were about 0.7 or higher. The results of the multiple linear regression analyses indicated good model fit (goodness-of-fit index: 0.9). Item-total correlations were higher than 0.3 in all cases. The convergent-discriminant validity was adequate. CONCLUSIONS: The questionnaire designed and validated in this study assesses nursing and medical students' attitudes and knowledge about patient safety. This instrument could be used to indirectly evaluate whether or not students in health disciplines are acquiring and thus likely to put into practice the professional skills currently considered most appropriate for patient safety.

A Spanish-language patient safety questionnaire to measure medical and nursing students' attitudes and knowledge / Un cuestionario en espanol sobre seguridad del paciente para medir las actitudes y los conocimientos de los estudiantes de medicina y enfermería

OBJECTIVE: To design and validate a questionnaire for assessing attitudes and knowledge about patient safety using a sample of medical and nursing students undergoing clinical training in Spain and four countries in Latin America. METHODS: In this cross-sectional study, a literature review was carried out and total of 786 medical and nursing students were surveyed at eight universities from five countries (Chile, Colombia, El Salvador, Guatemala, and Spain) to develop and refine a Spanish-language questionnaire on knowledge and attitudes about patient safety. The scope of the questionnaire was based on five dimensions (factors) presented in studies related to patient safety culture found in PubMed and Scopus. Based on the five factors, 25 reactive items were developed. Composite reliability indexes and Cronbach's alpha statistics were estimatedfor each factor, and confirmatory factor analysis was conducted to assess validity. After a pilot test, the questionnaire was refined using confirmatory models, maximum-likelihood estimation, and the variance-covariance matrix (as input). Multiple linear regression models were used to confirm external validity, considering variables related to patient safety culture as dependent variables and the five factors as independent variables. RESULTS: The final instrument was a structured five-point Likert self-administered survey (the "Latino Student Patient Safety Questionnaire") consisting of 21 items grouped into five factors. Compound reliability indexes (Cronbach's alpha statistic) calculated for the five factors were about 0.7 or higher. The results of the multiple linear regression analyses indicated good model fit (goodness-of-fit index: 0.9). Item-total correlations were higher than 0.3 in all cases. The convergent-discriminant validity was adequate. CONCLUSIONS: The questionnaire designed and validated in this study assesses nursing and medical students' attitudes and knowledge about patient safety. This instrument could be used to indirectly evaluate whether or not students in health disciplines are acquiring and thus likely to put into practice the professional skills currently considered most appropriate for patient safety.

OBJETIVO: Diseñar y validar un cuestionario de evaluación de las actitudes y los conocimientos en materia de seguridad del paciente con una muestra de estudiantes de medicina y enfermería que reciben formación médica en Espana y en cuatro países de América Latina. MÉTODOS: En este estudio transversal se llevó a cabo una revisión bibliográfica y se encuestó a un total de 786 estudiantes de medicina y enfermería de ocho universidades de cinco países (Chile, Colombia, El Salvador, Espana y Guatemala) con objeto de elaborar y corregir un cuestionario en espanol sobre conocimientos y actitudes en materia de seguridad del paciente. El ámbito del cuestionario se basó en cinco dimensiones (factores) presentadas en estudios relacionados con la cultura de la seguridad del paciente encontrados en PubMed y Scopus. Con base en los cinco factores, se elaboraron 25 ítems reactivos. Se calcularon los índices de fiabilidad compuesta y alfa de Cronbach para cada factor, y se realizó un análisis factorial confirmatorio para evaluar la validez. Tras una prueba piloto se corrigió el cuestionario mediante modelos confirmatorios, el cálculo de la máxima probabilidad y la matriz de variancia-covariancia (como insumo). Se utilizaron modelos de regresión lineal múltiple para confirmar la validez externa, considerando las variables relacionadas con la cultura de seguridad del paciente como variables dependientes y los cinco factores como variables independientes. RESULTADOS: El instrumento final fue una encuesta autoadministrada mediante escala de Likert estructurada en cinco puntos ("Cuestionario de Seguridad del Paciente para Estudiantes Latinos"), que consta de 21 ítems agrupados en cinco factores. Los índices de fiabilidad compuesta (prueba estadística de alfa de Cronbach) calculados para los cinco factores fueron aproximadamente de 0,7 o superiores. Los resultados de los análisis de regresión lineal múltiple indicaron un buen ajuste del modelo (índice de bondad de ajuste: 0,9). Las correlaciones ítem-total fueron superiores a 0,3 en todos los casos. La validez convergente y discriminatoria fue adecuada. CONCLUSIONES: El cuestionario disenado y validado en este estudio evalúa las actitudes y los conocimientos de los estudiantes de enfermería y medicina en materia de seguridad del paciente. Este instrumento podría utilizarse para evaluar indirectamente si los estudiantes de disciplinas de la salud están adquiriendo, y por lo tanto, es probable que pongan en práctica, las habilidades profesionales consideradas actualmente como más apropiadas para la seguridad del paciente.

Patient safety and adverse events related with obstetric care.

PURPOSE: To determine the frequency and distribution of Adverse Events (AE) in obstetrics departments at Spanish hospitals. METHODS: We present a retrospective cohort study including 816 women admitted to the obstetrics departments at 41 hospitals that took part in the National Adverse Effects Study in Spain (ENEAS) and an extension of this study in all hospitals located in two Autonomous Regions. To identify AE, nurses from each participating hospital examined all medical records, and completed a validated screening guide. A team of external reviewers evaluated the medical records of all women who met at least one of the criteria in the screening guide to verify all AE. The main outcome measure was the incidence of AE during hospitalization. RESULTS: The cumulative incidence of patients with obstetric care-related AE was 3.6% (95% CI 2.3-4.8). The most frequent AE were those related with surgical interventions or procedures (59.4%). None of the AE detected were considered severe. 36.7% of the AE lengthened the woman's hospital stay, and 13.3% led to hospital admission. Additional procedures were needed after 71.9% of the AE, and additional treatment was needed after 59.4%. 56.3% of the AE were considered preventable. CONCLUSIONS: Obstetric care is characterized by generally younger ages among patients, their low frequency of comorbidities and high expectations for successful outcomes of care. However, some factors can increase obstetric risk and favor the appearance of preventable incidents and AE. Systems are needed to detect preventable AE, and measures are needed to reduce risks or attenuate their consequences.

A study of the prevalence of adverse events in primary healthcare in Spain.

BACKGROUND: Healthcare practices involve risks for patients, but there has been little research to date on the occurrence of adverse events (AE) in primary care (PC). The frequency of AE in PC in Spain, the factors that contribute to their occurrence, their severity and their preventability, were analysed. METHODS: Observational cross-sectional study was carried out in 48 PC centres in 16 regions of Spain. PC professionals were asked to assess whether the AE was caused by the healthcare or if it was an expectable consequence of the patient's underlying condition. A total of 452 healthcare professionals who attended 96 047 consultations were involved. RESULTS: A total of 773 AE were identified, so that the point prevalence of AE was 0.8% [95% confidence interval (CI) 0.76-0.85]. A majority of AE (64.3%) were considered preventable and only 5.9% were severe, usually related to medication [odds ratio (OR) = 4.6; 95% CI 2.1-10.3]. The most frequent causal factor of the AE was associated with medication (adverse drug reactions and medication errors), but problems in communication and management were at the root of many of the AE. Nurses reported more preventable AE (OR = 1.9; 95% CI 1.2-2.8). CONCLUSION: In spite of an AE being less damaging in PC, large numbers of patients and professionals suffer their consequences each year. An awareness of the magnitude and impact of AE is the first step on the road to the cultural change necessary for achieving safer healthcare.

[Evaluation of hand hygiene guidelines and protocols used in Spain]. / Evaluación de la calidad de las guías y protocolos de lavado de manos existentes en España.

The aim of this study was to evaluate, through a retrospective and external study, the quality of Spanish hand hygiene guidelines and protocols. None of the guidelines achieved a score of 100% in all areas. The mean score was only 43.9%, ranging from 23.8% for rigorous design to 69.4% for clarity and presentation. None of the protocols achieved a score of 100% in all areas; 100% clearly named the health problem dealt with in the protocol, which was reflected in its contents, and complied with length specifications and absence of formal defects; 80% had a paginated index and 66.7% a definition of compliance, while only 6.7% contained information on organization and functioning, the necessary resources, procedures and evaluation period. In general, the average compliance was less than 50%, except in one guideline, which met 87.5% of the requirements Problems with references were found in 77.7%. In view of the problems detected, a new guide for the drafting of hand hygiene guidelines and protocols is proposed.

Evaluación de la calidad de las guías y protocolos de lavado de manos existentes en España / Evaluation of hand hygiene guidelines and protocols used in Spain

El objetivo del presente trabajo es evaluar de forma externa y retrospectiva la calidad de las guías y los protocolos de lavado de manos existentes en España. Para las guías: ninguna alcanzó el 100% de valoración positiva en todas las áreas y la media de cumplimiento sólo fue del 43,9%, desde el 23,8% en rigor de elaboración al 69,4% en claridad y presentación. Para los protocolos: ninguno cumplió todas las características propuestas para un protocolo; en el 100% se cumplió la denominación, la extensión y la ausencia de defectos formales de los protocolos; en el 80%, el índice paginado; en el 66,7%, definición de cumplimiento, y sólo en el 6,7%, organización y funcionamiento, recursos necesarios, normas y periodo de evaluación. En general, el cumplimiento es inferior al 50%, excepto en una guía con un 87,5%, y los problemas con las referencias bibliográficas alcanzan al 77,7%. Debido a los problemas encontrados, se incluye una normativa para la elaboración de guías/protocolos de lavado de manos (AU

The aim of this study was to evaluate, through a retrospective and external study, the quality of Spanish hand hygiene guidelines and protocols. None of the guidelines achieved a score of 100% in all areas. The mean score was only 43.9%, ranging from 23.8% for rigorous design to 69.4% for clarity and presentation. None of the protocols achieved a score of 100% in all areas; 100% clearly named the health problem dealt with in the protocol, which was reflected in its contents, and complied with length specifications and absence of formal defects; 80% had a paginated index and 66.7% a definition of compliance, while only 6.7% contained information on organization and functioning, the necessary resources, procedures and evaluation period. In general, the average compliance was less than 50%, except in one guideline, which met 87.5% of the requirements Problems with references were found in 77.7%. In view of the problems detected, a new guide for the drafting of hand hygiene guidelines and protocols is proposed (AU)

[Health assistance as a risk factor: side effects related to clinical practice]. / La asistencia sanitaria como factor de riesgo: los efectos adversos ligados a la práctica clínica.

The increasingly complex health care systems, together with more vulnerable, highly informed and demanding patients, conform a clinical environment in where adverse effects (AE) related to health care practice appear. The incidence of AE in hospitalized patients has been estimated between a 4 and a 17%. Twenty-five per cent of them were serious and half were considered avoidable. Seventy per cent of the AE are due to technical failures, faults in the decision making process, inappropriate performance based on the available information, problems in the anamnesis, and absent or inadequate health care provision. The explanatory model of the causal chain of an adverse effect supports that systems failures are more important than people failures. The IDEA Project seeks to study the incidence of AE related to health care for the first time in Spain. To facilitate the necessary change from a punitive culture to a proactive culture, a multidisciplinary approach of the problem taking into account the point of view of health professionals, patients, community leaders and courts is needed.

La asistencia sanitaria como factor de riesgo: los efectos adversos ligados a la práctica clínica / Health assistance as a risk factor: side effects related to clinical practice

Los sistemas sanitarios cada vez más complejos, junto con pacientes más vulnerables y a la vez más informados y demandantes, conforman un entorno clínico en el que aparecen los efectos adversos (EA) ligados a la asistencia sanitaria. La incidencia de EA en pacientes hospitalizados se ha estimado entre el 4 y el 17%. Una cuarta parte fueron graves y el 50% se consideró evitables. El 70% de los EA se deben a fallos técnicos, defectos en la toma de decisiones, no actuación de la manera más apropiada en función de la información disponible, problemas en la anamnesis, y ausencia o prestación inadecuada de cuidados necesarios. El modelo explicativo de la cadena causal de un efecto adverso mantiene que son más importantes los fallos de sistema que los fallos de las personas. Para facilitar el necesario cambio de la cultura punitiva a la cultura proactiva es necesario el enfoque multidisciplinario del problema teniendo en cuenta el punto de vista de los profesionales, los pacientes, los líderes sociales y la magistratura (AU)

The increasingly complex health care systems, together with more vulnerable, highly informed and demanding patients, conform a clinical environment in where adverse effects (AE) related to health care practice appear. The incidence of AE in hospitalized patients has been estimated between a 4 and a 17%. Twenty-five per cent of them were serious and half were considered avoidable. Seventy per cent of the AE are due to technical failures, faults in the decision making process, inappropriate performance based on the available information, problems in the anamnesis, and absent or inadequate health care provision. The explanatory model of the causal chain of an adverse effect supports that systems failures are more important than people failures. The IDEA Project seeks to study the incidence of AE related to health care for the first time in Spain. To facilitate the necessary change from a punitive culture to a proactive culture, a multidisciplinary approach of the problem taking into account the point of view of health professionals, patients, community leaders and courts is needed (AU)

Incidencia e impacto de los efectos adversos en dos hospitales / Incidence and impact of adverse events in two hospitals

Objetivos: Presentar los resultados preliminares del proyecto IDEA relativos a la incidencia e impacto de los efectos adversos (EA) en dos de los hospitales incluidos en el estudio. Material y método: Diseño: estudio de cohortes prospectivo realizado durante el primer trimestre de 2004 en dos servicios de dos hospitales de la Comunidad Valenciana. Muestreo consecutivo. Sujetos: pacientes de más de 14 años, ingresados más de 24 h en los servicios seleccionados, en total, 673 sujetos. Medidas principales: proporción de alerta de EA (formulario de cribado positivo) e incidencia acumulada de EA identificados (cuestionario modular para su confirmación y caracterización). Resultados: La incidencia de alertas fue de un 34,7% para el hospital A (servicio de cirugía general) y de un 31% en el hospital B (servicio de medicina interna). La incidencia de EA fue del 16,1 y el 5,6%, respectivamente. El 42,1% de los EA del hospital A y el 16,7% del hospital B fueron considerados evitables, independientemente de la gravedad de sus consecuencias. Conclusiones: Los sistemas de vigilancia de alerta de los EA se han mostrado muy diferentes en los servicios estudiados. La variabilidad en la práctica clínica condiciona la identificación de los EA al revisar las historias clínicas

Objectives: To present the preliminary results of the IDEA project relating to the effect and impact of adverse events in two of the hospitals included in the study. Material and method: Design: prospective cohort study carried out in the first quarter of 2004 in two wards of two hospitals of the Autonomous Community of Valencia (Spain). Sampling: consecutive. Subjects: patients more than 14 years old, hospitalized for more than 24 hours in the selected wards. The total number of subjects was 673. Main measurements: proportion of adverse event alerts (positive detection questionnaire) and the accumulated incidence of identified adverse events (modular questionnaire for confirmation of AE and their characterization). Results: The incidence of alerts was 34.7% in hospital A (general surgery ward) and 31% in hospital B (internal medicine ward). The incidence of adverse events was 16.1% and 5.6% respectively. A total of 42.1% of the adverse events in hospital A and 16.7% of those in hospital B were avoidable, independently of the seriousness of their consequences. Conclusions: The adverse event surveillance systems differed between the two wards studied. Variability in clinical practice affects identification of adverse events on reviewing medical records

Revisión sistemática de los estudios de satisfacción realizados en España en el período 1986-2001 / Systematic review of satisfaction studies performed in Spain between 1996 and 2001

Objetivos: Analizar la finalidad, la metodología y la aplicabilidad de los estudios sobre satisfacción de pacientes en el Sistema Nacional de Salud (SNS) español. Material y métodos: Revisión sistemática de los estudios relacionados con la satisfacción de los pacientes en el SNS entre los años 1986 y 2001, incluidos en el Índice Médico Español y en Medline. Resultados: Se revisaron 124 artículos sobre la satisfacción de los pacientes que se centraban casi a partes iguales entre la atención primaria y la especializada. El objeto de estudio más frecuente fue un proceso asistencial concreto (33,9 por ciento), un recurso sanitario (27,4 por ciento) o un modelo organizativo (21 por ciento). Los trabajos de metodología cuantitativa (90 por ciento) eran los predominantes. En el 71 por ciento de los trabajos se utilizan instrumentos de elaboración propia para medir la satisfacción, pero sólo en el 46,8 por ciento de las ocasiones se han sometido a algún proceso de validación. El diseño de los estudios tenía problemas importantes de validez metodológica en el 42 por ciento de las ocasiones. Sólo en el 24 por ciento de ellos se expresaba alguna propuesta de cambio que pudiera hacerse extensible a otros lugares. Conclusiones: Existen pocas evidencias publicadas de que el SNS esté cambiando en función de los estudios sobre la satisfacción de los pacientes. Tampoco pueden proponerse cambios significativos en la organización de la asistencia y en la práctica clínica de acuerdo con las investigaciones hechas hasta el momento en nuestro entorno (AU)

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El proyecto multinacional europeo y multicéntrico español de mejora de calidad asistencial en psiquiatría de enlace en el hospital general: el perfil clínico en España / Multinational European project and multicenter Spanish study of quality improvement of assistance on consultation-liaison psychiatry in general hospital: clinical profile in Spain

FUNDAMENTO: En el contexto de una investigación multinacional europea sobre gestión de calidad en psiquiatría de enlace (financiada por el programa BIOMED 1 de la Unión Europea), se analiza la naturaleza de la actividad asistencial de las unidades de psicosomática y psiquiatría de enlace (UPPE) de los seis hospitales generales españoles que participaron en el estudio. PACIENTES Y MÉTODO: Se estudiaron 3.608 pacientes, atendidos consecutivamente por las unidades de psiquiatría de enlace de cinco hospitales generales de la red pública (Clínico de Zaragoza, Clínico de Barcelona, General de Alicante, Ramón y Cajal de Madrid y Princesa de Madrid) y un centro privado monográfico (Instituto Dexeus de Barcelona), a partir de los datos recogidos con un instrumento de registro (CL-BDok-P) estandarizado y validado en investigaciones previas. RESULTADOS: La petición de consulta psiquiátrica se hizo a los 10,6 días (como promedio) del ingreso del paciente, la mitad de las peticiones fueron urgentes y el promedio de tiempo de respuesta de la psiquiatría de enlace fue de 1,9 días. Los principales motivos de petición de consulta fueron la existencia de síntomas psiquiátricos (50,3 por ciento), los síntomas somáticos sin explicación médica (15,2 por ciento), el abuso de sustancias (9,2 por ciento), la existencia de antecedentes psiquiátricos (8,5 por ciento), el riesgo de sucidio (6 por ciento) y el afrontamiento de la enfermedad (5,8 por ciento). Los servicios que hicieron más demandas fueron los de medicina interna (17,2 por ciento), traumatología (7,5 por ciento) y cirugía general (7,3 por ciento). Se documenta una importante actividad asistencial en pacientes a menudo 'complejos', con medidas diagnósticas e intervenciones de amplio espectro y seguimientos intrahospitalarios y al alta del paciente. Por el contrario, se ponen de manifiesto algunos problemas en el 'proceso' de intervención. CONCLUSIONES: De los resultados se infiere la indudable importancia de la psiquiatría de enlace española en el contexto de la asistencia especializada, pero también la posibilidad de mejorar su eficiencia con la propuesta de modelos integradores, de modificaciones organizativas y de la implementación de un moderno modelo de 'gestión de calidad' (AU)