ABSTRACT
This study investigated public trust in health services in Tabriz, Islamic Republic of Iran. A crosssectional household study was conducted in 2014, using random cluster sampling. A total of 1050 households were enrolled in the study and a valid questionnaire was used to collect data through interviews. The mean score for public trust in health services in Tabriz (out of 100) was 53.91 ± 13.7. People had most trust in professional expertise and lowest in macro-level policy. Specialists, pharmacy doctors and nurses were the health providers that enjoyed the highest levels of trust. It is concluded that public trust in health services in Tabriz is low and policy-makers need to employ appropriate policies to improve patients' experience of health services.
Subject(s)
Health Services , Public Opinion , Trust , Adolescent , Adult , Aged , Aged, 80 and over , Female , Humans , Iran , Male , Middle Aged , Surveys and Questionnaires , Young AdultABSTRACT
This study investigated public trust in health services in Tabriz, Islamic Republic of Iran. A cross-sectional household study was conducted in 2014, using random cluster sampling. A total of 1050 households were enrolled in the study and a valid questionnaire was used to collect data through interviews. The mean score for public trust in health services in Tabriz [out of 100] was 53.91 +/- 13.7. People had most trust in professional expertise and lowest in macro-level policy. Specialists, pharmacy doctors and nurses were the health providers that enjoyed the highest levels of trust. It is concluded that public trust in health services in Tabriz is low and policy-makers need to employ appropriate policies to improve patients' experience of health services
La présente étude visait à étudier la confiance du public dans les services de santé de Tabriz, en République islamique d'Iran. Une étude transversale des ménages a été conduite en 2014, à l'aide d'un sondage aléatoire par grappe. Un total de 1050 ménages ont participé à l'étude, et un questionnaire validé a été utilisé pour collecter des données au cours d'entretiens. Le score moyen de la confiance du public dans les services de santé à Tabriz [sur un échantillon de 100 individus] était de 53,91 +/- 13,7. Les individus faisaient davantage confiance à l'expertise professionnelle et se fiaient moins aux politiques concernant les soins de santé dans leur ensemble. Les spécialistes, les docteurs en pharmacie et les personnels infirmiers étaient les prestataires de santé qui jouissaient des taux de confiance les plus élevés. En conclusion, on peut dire que la confiance du public dans les services de santé à Tabriz est basse et que les responsables politiques doivent recourir à des politiques appropriées pour améliorer l'expérience des services de santé vécue par les patients
