ABSTRACT
This study compares patient satisfaction with primary health care services and identifies factors associated with patient satisfaction in two health districts in Egypt where a project for upgrading primary health care services had been running for three years. An exit interview was conducted for 1108 patients using a structured questionnaire. The results revealed that most clients using primary health care services were females. Patient satisfaction was high for accessibility, waiting area conditions and performance of doctors and nurses. The main complaints centred on the availability of prescribed drugs and laboratory investigations. Additionally, level of privacy in the consultation room was described as unsatisfactory by 33% of patients. There was no association between overall patient satisfaction and age, gender, education level or type of service received.
Subject(s)
Patient Satisfaction/statistics & numerical data , Primary Health Care/standards , Adult , Cross-Sectional Studies , Egypt , Female , Health Care Costs/statistics & numerical data , Health Facility Environment/standards , Health Services Accessibility/standards , Health Services Research , Humans , Male , Middle Aged , Needs Assessment , Primary Health Care/economics , Professional-Patient Relations , Qualitative Research , Surveys and Questionnaires , Time Factors , Total Quality Management/organization & administration , TravelABSTRACT
This study compares patient satisfaction with primary health care services and identifies factors associated with patient satisfaction in two health districts in Egypt where a project for upgrading primary health care services had been running for three years. An exit interview was conducted for 1108 patients using a structured questionnaire. The results revealed that most clients using primary health care services were females. Patient satisfaction was high for accessibility, waiting area conditions and performance of doctors and nurses. The main complaints centred on the availability of prescribed drugs and laboratory investigations. Additionally, level of privacy in the consultation room was described as unsatisfactory by 33% of patients. There was no association between overall patient satisfaction and age, gender, education level or type of service received
