ABSTRACT
Customer demands and financial pressures have forced hospitals to reassess the quality of their services and the efficiency with which they are delivered. A number of institutions have turned to continuous quality improvement methods to help streamline specific processes. For institutions to survive, however, they must look beyond specific processes to broader issues of scope of practice. One hospital's use of Juran's BPQM framework helped position the institution for future economic demands.
Subject(s)
Nursing Service, Hospital/organization & administration , Total Quality Management/organization & administration , Commerce , Efficiency, Organizational , Humans , Models, Organizational , Outcome and Process Assessment, Health CareABSTRACT
The current and potential impact of the human immunodeficiency virus (HIV) disease on the financial and human resources of institutions requires strategic planning by health care administrators and providers. The HIV disease devastates the lives of many individuals, and it continues to impact the health care industry with accelerating force. Fairfax Hospital has developed a comprehensive HIV program to address the current needs of people afflicted with this disease and to manage for the future. Goals and strategies are discussed.
