ABSTRACT
INTRODUCTION: A short training course in therapeutic communication based on hypnosis techniques and by simulation was developed at the Simulation Center of the Metropolitan Hospital Center of Savoy, France. The training, based on practical exercises, took place in a 2 + 1 format: two days in a row and then a third day at remotely, allowing different acquired techniques to be placed in field situation.Purpose of research: The main objective of this study was to evaluate the effectiveness of training on how caregivers feel about patients with pain or anxiety. Secondary objectives were to evaluate the training and to measure the impact of the training on caregiver behavior. RESULTS: 24 sessions bringing together a total of 419 professionals (mainly doctors, nurses and nursing assistants) took place between 2016 and 2019. The training and the trainers were evaluated very positively by the participants. The understanding and willingness to set up therapeutic communication was high. Between the beginning and the end of the training, thanks to the simulation that allows learning in the conditions of care, the participants noted an improvement in their capacities and feelings as well as a reduction in their stress when faced with delicate care situations. CONCLUSIONS: Starting from the patient, from his state of consciousness, using the right communication tools : these approaches make it possible to improve the quality, the perceived care, but will also be useful in all other clinical situations and should be taught to all caregivers.
