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Healthc Policy ; 16(1): 78-94, 2020 08.
Article in English | MEDLINE | ID: mdl-32813641

ABSTRACT

Purpose: The purpose of this article is to examine access to and continuity of French-language healthcare and social services in Ontario's Champlain region through an analytical framework that incorporates people seeking care, their caregivers and the linguistic component of care into a health and social service system bounded by community, organizational, political and symbolic structures. Methods: Experiences of French-speaking seniors seeking care and those of health and social service providers and managers from two qualitative exploratory studies are used to describe trajectories through the system. Results: Participants exposed how, together with community vitality, issues within each of the system's symbolic, political or regulatory and organizational structures influence these trajectories. Conclusions: To meet the needs of francophone seniors, additional work is needed to increase French-language services coordination within the organizational, regulatory and policy structures of the health and social service system.


Subject(s)
Communication , Delivery of Health Care , Health Equity , Health Services Needs and Demand , Language , Minority Groups , Social Work , Aged , Aged, 80 and over , Caregivers , Culture , Health Personnel , Health Policy , Humans , Middle Aged , Ontario , Professional-Patient Relations , Qualitative Research , Social Workers
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