ABSTRACT
BACKGROUND: The objective was to assess the reliability of the Norwegian translation of the Canadian Measure of Processes of Care-20 (MPOC-20) questionnaire for use in child rehabilitation in Norway. MPOC-20 is a standardized questionnaire with 20 items and 5 scales that assesses to what extent parents experience that the services offered to them and their children are in line with the ideologies and principles of the family-centred service (FCS). METHODS: The translation of MPOC-20 was performed according to international standards for translation of questionnaires. A pilot study was carried out with representatives from four patient advocacy organizations. A test-retest reliability study was performed. MPOC-20 (N) was sent to the participants twice with 2- to 6-week intervals. Participants were 36 parents of 25 children aged 0-18 years. Response rate was 41.8%. RESULTS: The intraclass correlations (ICCs) for test-retest scores ranged 0.78-0.86. The internal consistency expressed as Cronbach's alpha ranged 0.62-0.93; the score was high for four of the scales and acceptable for the fifth 'Providing specific information'. These findings strongly suggest that the five scales of MPOC-20 (N) have good test-retest reliability. Average scores of each scale did not differ significantly between the first and second rating, indicating that the average scores of the ratings are stable. CONCLUSIONS: The Measure of Processes of Care-20 (N) appears to be reliable and useful in the Norwegian context, and can be recommended for evaluation of the processes of child rehabilitation(1) in Norway.