Satisfaction with vaccination services and its relationship to emotional responses of service users in Lima. LEGADO's quality management model as a public solution to promote citizen emotional well-being during pandemic.

This article analyzes the levels of citizen satisfaction with LEGADO's quality management model service during the first year of vaccination against SARS-CoV-2 in public spaces administered by LEGADO, and its relationship with the user's emotional responses. To this end, a survey study has been developed from July 2021 until March 2022 at 4 moments to citizens (n = 1,697) who attended 3 vaccination locations administered by LEGADO (VIDENA, Complejo VMT and Polideportivo VES). The results show a high level of satisfaction with LEGADO's quality model service, which is associated with a positive emotional balance. Specifically, the elements that have the greatest effect on positive emotions are the cleanliness and facilities' organization and the agility of service. These results are discussed emphasizing the importance of the role of public institutions in developing inclusive quality public services for all citizens. This strategy of public quality model service according to citizens' necessities should result in confidence towards public institutions and socially responsible behavior among citizens through the reduction of social gaps. The research establishes the urgency to promote this model in order to bring legitimacy and confidence to public institutions in Perú.

Relaciones entre la identidad nacional y la valoración de la cultura culinaria peruana en una muestra de jóvenes de clase media de Lima / Relations between national identity and peruvian gastronomic culture in a sample of young middle-class people from Lima

El presente estudio analiza, desde la perspectiva de la Teoría de la Identidad Social (Tajfel, 1984), las relaciones existentes entre la identidad nacional, el autoconcepto colectivo y la autoestima colectiva peruana, con la valoración de la cultura gastronómica de este país, en una muestra de jóvenes de clase media de la ciudad de Lima (n=116). Los resultados sugieren que una mejor valoración de la cultura culinaria se asocia positivamente a una mayor identificación con el Perú, a un autoconcepto colectivo más positivo y a una mayor autoestima nacional.

This study analyzes, from the Social Identity Theory perspective (Tajfel, 1984), relations among Peruvian national identity, collective self concept and Peruvian self-esteem with valuation of Peruvian gastronomic culture, in a sample of middle-class young people from Lima (n=116). Results suggest that a better valuation of Peruvian cuisine is associated positively with a major identification to Perú. Besides, it is also related with a more positive self-concept and with higher levels of national self-esteem.