[Quality analysis by external users of the non-medical health transport unit of Alicante]. / Análisis de la calidad percibida por los usuarios externos de la Unidad de Coordinación de Transporte Sanitario no Asistido de Alicante.

UNLABELLED: Non-medical health transport has great health, media and social repercussions and requires a very considerable amount of human and economic resources. OBJECTIVE: To describe the quality, evaluated by external users of our Health Department, in order to know what are the most important elements for external users. METHODS: Cross-sectional, descriptive observational study. Population to study: patients with a social security health card who come to the Hospital of Alicante and are non-medical health transport unit users. RESULTS: Waiting time to be delivered to hospital in 92.7% of the cases was less than an hour, and was between one and two hours for 7.2%. The most frequent destinations were rehabilitation service and outpatient clinics. When users were asked if the would recommend this service, 60.9% said "for sure" and 39.1% said "probably yes". CONCLUSIONS: This study allows us to know patient needs and expectations, as well as the factors they value the most and which of our work areas to improve.