Scribe Impacts on Provider Experience, Operations, and Teaching in an Academic Emergency Medicine Practice.

INTRODUCTION: Physicians dedicate substantial time to documentation. Scribes are sometimes used to improve efficiency by performing documentation tasks, although their impacts have not been prospectively evaluated. Our objective was to assess a scribe program's impact on emergency department (ED) throughput, physician time utilization, and job satisfaction in a large academic emergency medicine practice. METHODS: We evaluated the intervention using pre- and post-intervention surveys and administrative data. All site physicians were included. Pre- and post-intervention data were collected in four-month periods one year apart. Primary outcomes included changes in monthly average ED length of stay (LOS), provider-specific average relative value units (RVUs) per hour (raw and normalized to volume), self-reported estimates of time spent teaching, self-reported estimates of time spent documenting, and job satisfaction. We analyzed data using descriptive statistics and appropriate tests for paired pre-post differences in continuous, categorical, and ranked variables. RESULTS: Pre- and post-survey response rates were 76.1% and 69.0%, respectively. Most responded positively to the intervention, although 9.5% reported negative impressions. There was a 36% reduction (25%-50%; p<0.01) in time spent documenting and a 30% increase (11%-46%, p<0.01) in time spent in direct patient contact. No statistically significant changes were seen in job satisfaction or perception of time spent teaching. ED volume increased by 88 patients per day (32-146, p=0.04) pre- to post- and LOS was unchanged; rates of patients leaving against medical advice dropped, and rates of patients leaving without being seen increased. RVUs per hour increased 5.5% and per patient 5.3%; both were statistically significant. No statistically significant changes were seen in patients seen per hour. There was moderate correlation between changes in ED volume and changes in productivity metrics. CONCLUSION: Scribes were well received in our practice. Documentation time was substantially reduced and redirected primarily to patient care. Despite an ED volume increase, LOS was maintained, with fewer patients leaving against medical advice but more leaving without being seen. RVUs per hour and per patient both increased.

Ability of triage decision rules for rapid electrocardiogram to identify patients with suspected ST-elevation myocardial infarction.

BACKGROUND: : The American College of Cardiology/American Heart Association guidelines for ST-elevation myocardial infarction state that an electrocardiogram (ECG) should be performed on patients with suspected acute coronary syndrome upon presentation to the emergency department (ED) within 10 minutes. OBJECTIVE: : To determine how previously published clinical criteria for obtaining an ECG at ED triage perform in a population of patients receiving emergency cardiac catheterization for suspected myocardial infarction. This rule was originally derived by Graff to identify clinical criteria for obtaining an ECG at triage to rapidly identify patients with acute myocardial infarction. The Graff rule was developed in a setting where lytic therapy was the primary reperfusion strategy. A modification proposed by Glickman adds several more criteria in an effort to capture additional patients. We hypothesized that the Graff rule would identify most patients for whom the cardiac catheterization laboratory (CCL) was activated and that the Glickman rule would capture the remaining patients. METHODS: : Three trained physician reviewers retrospectively applied the Graff decision rule to 430 consecutive patients from a database of emergency CCL activations by ED physicians. The Graff rule recommends that patients between the ages of 30 and 49 years received a rapid ECG if they complained of chest pain and those aged 50 years or older received a rapid ECG when they complained of chest pain, shortness of breath, palpitations, weakness, or syncope. The newly developed Glickman rule, which included nausea and vomiting in patients over the age of 80 years, was applied to the patients where the Graff rule was negative. The triage note or earliest medical contact documentation was used to determine whether the patient's complaints would have resulted in a rapid ECG by the decision rule. Each case was reviewed for acute myocardial infarction as defined by high-grade stenosis on the subsequent emergent cardiac catheterization. A single data collection Microsoft Excel spreadsheet was used, and descriptive statistics were performed in Excel and Stata. RESULTS: : Of the 430 CCL activations, 415 (97%; 95% confidence interval, 95%-99%) were identified by the Graff rule. Of the 12 patients who were not identified by the rule, only 2 more were identified by the Glickman criteria. Among patients with confirmed ST-elevation myocardial infarction (79% of CCL activations), the Graff rule was 98% sensitive (95% confidence interval, 96%-99%). CONCLUSIONS: : The Graff ECG triage rule identified almost all patients for whom the CCL was activated. Modification of the rule as proposed by Glickman added very little to the rule's sensitivity, while increasing the number of ECGs required at triage.