ABSTRACT
It has been shown in the for-profit sector (business, service, and manufacturing) that the success of an organization depends on its ability to satisfy customer requirements while eliminating waste and reducing costs. The purpose of this article was to examine the impact of current practices in customer focus on program participation rates in the Virginia WIC Program. The results of this study showed that the use of customer-focused strategies was correlated to program participation rates in the WIC Program. The mean data showed that teamwork and accessibility were at unsatisfactory levels in Virginia.
Subject(s)
Child Nutritional Physiological Phenomena , Consumer Behavior/statistics & numerical data , Infant Nutritional Physiological Phenomena , Nutritional Physiological Phenomena , Program Evaluation/statistics & numerical data , Public Assistance/statistics & numerical data , Public Health Administration/standards , Attitude of Health Personnel , Child , Cross-Sectional Studies , Female , Health Care Surveys , Health Services Accessibility , Humans , Infant , Planning Techniques , Regression Analysis , VirginiaABSTRACT
Many researchers have shown a link between employee job satisfaction and customer satisfaction in the private sector. Customer satisfaction is the end result of whether the particular service and/or a product meet the customer's needs. The purpose of this research project was to assess the level of employee job satisfaction in the Virginia WIC Program and to determine whether a correlation exists between the level of employee job satisfaction and program participation rates. The results of this study showed that high levels of employee job satisfaction were positively correlated to high program participation rates in the Virginia WIC Program.
