[Patient satisfaction with emergency care nurses]. / Satisfacción de los pacientes de urgencias con los cuidados enfermeros.

OBJECTIVE: To measure the overall satisfaction of patients with nursing care during their stay in the emergency unit, evaluating the satisfaction with specific professional skills and the degree of information provided by nurses at discharge. METHOD: A descriptive cross-sectional study conducted at the Ramon y Cajal University Hospital. The subjects of study are those patients who come to the emergency unit and met the inclusion criteria. A mean of 840 people were seen weekly, and it was estimated to collect 200 questionnaires over a period of one week. The questionnaire was self-administered. The variables analyzed were: clinical, sociodemographic, satisfaction and problem solving. The instrument used was the Consumer Emergency Care Satisfaction Scale (CECSS). The Statistical analysis was performed using SPSS 16.0 software package. Categorical variables are expressed in absolute and relative frequency; and continuous variables are expressed as the mean and the standard deviation. Asymmetric behavioral variables are described by their median, the interquartile interval and the non-parametric test of Kruskal-Wallis. RESULTS: We surveyed 200 patients and we studied 198 patients who expressed high levels of overall satisfaction and satisfaction with professional competence. The degree of information at discharge is the dimension worst noted. No association was found between patient satisfaction and sociodemographic variables. The satisfaction was higher in patients who returned home than in those who were admitted in the hospital, the dimension of information at discharge being very significant. CONCLUSIONS: We need to improve the information provided by the nursing staff to patients at discharge.

Satisfacción de los pacientes de urgencias con los cuidados enfermeros / Patient satisfaction with emergency care nurses

Objetivos. Medir la satisfacción general de los pacientes con los cuidados enfermeros, concretamente la satisfacción con las competencias profesionales y con el grado de información aportado por los enfermeros al alta, durante su estancia en el servicio de urgencias. Método. Estudio descriptivo y transversal, realizado en el Hospital Universitario Ramón y Cajal. Los sujetos de estudio son aquellos que acuden al servicio de urgencias y cumplen los criterios de inclusión. Semanalmente son atendidas una media de 840 personas, se estimó recoger 200 cuestionarios en una semana. El cuestionario es autoadministrado. Las variables analizadas son clínicas, sociodemográficas, de satisfacción y valoración de solución del problema. Método. El instrumento utilizado es la Consumer Emergency Care Satisfaction Scale. El análisis estadístico se llevó a cabo con el SPSS 16.0. Las variables categóricas se expresan en frecuencias absolutas y relativas, y las variables continuas como media y desviación estándar. Las variables de comportamiento asimétrico se describen con su mediana, el intervalo intercuartílico y el test no paramétrico de Kruskall-Wallis. Resultados. Se han encuestado 200 pacientes y se estudiaron 198. Han expresado altos niveles de satisfacción general y satisfacción con la competencia profesional. La dimensión peor valorada es la información al alta. No existe asociación entre la satisfacción con variables sociodemográficas. La satisfacción fue mayor para los pacientes que regresaron a su domicilio frente a los que ingresaron en hospitalización, esto fue más significativo en la dimensión de información al alta. Conclusiones. Debemos mejorar la información aportada por el personal de enfermería al paciente en el momento del alta(AU)

Objective. To measure the overall satisfaction of patients with nursing care during their stay in the emergency unit, evaluating the satisfaction with specific professional skills and the degree of information provided by nurses at discharge. Method. A descriptive cross-sectional study conducted at the Ramon y Cajal University Hospital. The subjects of study are those patients who come to the emergency unit and met the inclusion criteria. A mean of 840 people were seen weekly, and it was estimated to collect 200 questionnaires over a period of one week. The questionnaire was self-administered. The variables analyzed were: clinical, sociodemographic, satisfaction and problem solving. The instrument used was the Consumer Emergency Care Satisfaction Scale (CECSS). The Statistical analysis was performed using SPSS 16.0 software package. Categorical variables are expressed in absolute and relative frequency; and continuous variables are expressed as the mean and the standard deviation. Asymmetric behavioral variables are described by their median, the interquartile interval and the non-parametric test of Kruskal-Wallis. Results. We surveyed 200 patients and we studied 198 patients who expressed high levels of overall satisfaction and satisfaction with professional competence. The degree of information at discharge is the dimension worst noted. No association was found between patient satisfaction and sociodemographic variables. The satisfaction was higher in patients who returned home than in those who were admitted in the hospital, the dimension of information at discharge being very significant. Conclusions. We need to improve the information provided by the nursing staff to patients at discharge(AU)