The effect of organizational structure on perceptions of procedural fairness.

This study explored the relationship between 3 dimensions of organizational structure--centralization, formalization, and size--and perceptions of procedural and interactional fairness. Data from 11 organizations (N = 209) indicated that, as predicted, centralization was negatively related to perceptions of procedural fairness, and organizational size was negatively related to interactional fairness. However, contrary to predictions, formalization was not related to perceptions of procedural fairness. Results suggest that organizational structure and design should play a more prominent role in our thinking about organizational fairness.

Psychological well-being and job satisfaction as predictors of job performance.

The happy-productive worker hypothesis has most often been examined in organizational research by correlating job satisfaction to performance. Recent research has expanded this to include measures of psychological well-being. However, to date, no field research has provided a comparative test of the relative contribution of job satisfaction and psychological well-being as predictors of employee performance. The authors report 2 field studies that, taken together, provide an opportunity to simultaneously examine the relative contribution of psychological well-being and job satisfaction to job performance. In Study 1, psychological well-being, but not job satisfaction, was predictive of job performance for 47 human services workers. These findings were replicated in Study 2 for 37 juvenile probation officers. These findings are discussed in terms of research on the happy-productive worker hypothesis.

Emotional exhaustion as a predictor of job performance and voluntary turnover.

Recent research suggests that a better understanding of emotional exhaustion requires the development of new theoretical perspectives. To that end, with the conservation of resources model (COR) as the theoretical framework, the present 1-year longitudinal study was undertaken. Composed of 52 social welfare workers, this research examined the relationship of emotional exhaustion to job satisfaction, voluntary turnover, and job performance. Positive affectivity (PA) and negative affectivity (NA) were used as control variables. Whereas emotional exhaustion was unrelated to job satisfaction, it was associated with both performance and subsequent turnover. In addition, the relationship between emotional exhaustion and performance and also between emotional exhaustion and turnover remained significant above and beyond the effects of PA and NA. Future research directions and implications of the findings are introduced.

Validation evidence for three coping measures.

Research has shown that the ill effects of stress can be mitigated through the use of appropriate coping strategies. In order to determine which coping strategies are most effective, it must be possible to measure coping strategies accurately. This study investigates the construct validity of 3 coping scales: The Coping Strategy Indicator (Amirkhan, 1990), the Ways of Coping-Revisited (Folkman & Lazarus, 1985), and the COPE (Carver, Scheier, & Weintraub, 1989). Findings from this study indicate that t he data fit the original factor structures reasonably well. In addition, adequate convergent and discriminant validity was found for the revelant scales from each of the 3 coping measures. Finally, these coping measures were correlated with a variety of external criteria, including hassles and uplifts, physical symptoms, satisfaction with life, positive affectively and negative affectivity. Each of these outcome measures was related to at least some of the coping strategies.

Perceived fairness of employee drug testing as a predictor of employee attitudes and job performance.

Although management of drug testing programs is becoming a critical organizational issue, no systematic conceptual framework has been applied to the study of employee reactions to drug testing. In this study an organizational justice framework was used to explain and predict the relationships among two types of justice (procedural justice and outcome fairness) employee attitudes (job satisfaction, commitment, and management trust), and behavior (turnover intentions and performance). Survey data from 195 employees in a pathology laboratory indicated that justice predicts employee attitudes and performance. Specifically, procedural justice, but not outcome fairness, predicted all 5 criterion variables. These results demonstrate the importance of procedural justice perceptions for predicting employee reactions to drug testing programs.

Some methodological considerations for the behavioral genetic analysis of work attitudes.

In a recent article, Arvey, Bouchard, Segal, and Abraham (1989) argued that about 30% of the variance in job satisfaction was accounted for by workers' genetic make-ups. To demonstrate this, they examined a group of monozygotic twins who had been reared apart. Although this method has been used widely in behavioral genetic research, it contains many hidden threats to validity, which could render suspect numerical estimates of either environmental or genetic effects. We examine some of the threats associated with this type of twin research, emphasizing the problems involved in quantifying the heritability of job satisfaction.

Cognitive operations associated with individual differences in affect intensity.

There are wide individual differences in the characteristic intensity of affective response to the same emotion-evoking event. The processes whereby individuals come to experience strong or mild emotional responses when exposed to the same affect-provoking stimuli are still unclear. In these studies, we propose that individual differences in affect intensity are associated with certain cognitive operations used during exposure to emotion-relevant stimuli. Specifically, cognitive operations that involve personalizing, generalizing, and selective abstraction were hypothesized to discriminate subjects high and low in affect intensity. Two studies replicated support for the hypothesis that subjects high on the affect-intensity dimension engage in more personalizing/empathic and more generalizing/elaborative cognitive operations than do subjects low on the affect-intensity dimension. The same cognitive operations discriminated groups high and low in affect intensity in response to both positive and negative emotional stimuli. Also, the cognitions that discriminated subjects high and low in affect intensity occurred only in response to affective stimuli; neutral stimuli did not evoke divergent cognitive operations for these two groups. Finally, a high degree of consistency was found in the use of emotion-relevant cognitive operations across positive and negative affective stimuli.