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Healthc Manage Forum ; 29(4): 141-5, 2016 Jul.
Article in English | MEDLINE | ID: mdl-27269815

ABSTRACT

Innovation in patient engagement and empowerment has been identified as a priority area in the Canadian healthcare system. This article describes the development and implementation of the We Should Talk campaign at an academic pediatric hospital. Through the use of a guiding theoretical framework and a multidisciplinary project team, a multimedia campaign was designed to inspire staff, patients and families to effectively communicate to improve patient safety. The We Should Talk campaign provides a case study for how an organization can foster frontline improvement through the engagement of patient, families, and healthcare providers.


Subject(s)
Communication , Health Personnel/organization & administration , Health Personnel/psychology , Patient Safety , Canada , Humans , Learning , Patient Participation
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