ABSTRACT
This cross-sectional study examines the association of the third next available appointment with patient-reported measures of access in primary care settings.
Subject(s)
Access to Primary Care , Appointments and Schedules , Humans , Ambulatory Care Facilities , Patient Reported Outcome MeasuresABSTRACT
Embracing practice-based quality improvement (QI) represents one way for clinicians to improve the care they provide to patients while also improving their own professional satisfaction. But engaging in care redesign is challenging for clinicians. In this article, we describe our experience over the last 7 years transforming the care delivered in our large primary care practice. We reflect on our journey and offer 10 tips to healthcare leaders seeking to advance a culture of improvement. Our organisation has developed a cadre of QI leaders, tracks a range of performance measures and has demonstrated sustained improvements in important areas of patient care. Success has required deep engagement with both patients and clinicians, a long-term vision, and requisite patience.
