ABSTRACT
Objective To establish, measure and analyze quality indicators in the evaluation and enrolment process of patients in a liver transplant program. Methods A quantitative and non-experimental research, with data collected from the database of a liver transplant program, from September 2012 to September 2014. Descriptive statistics were used to analyze the quality indicators identified. Results We analyzed 1,311 visits in the transplant outpatient clinic, most males (66.7%), white (65.1%), mean age of 53 (±12.5) years, from the Southeastern Region (91.2%), and from the State of São Paulo (80.8%). The indicators measured were efficiency of patient admission process (54.8%), efficiency of evaluation of transplant indication (39.9%), efficacy of treatment of patients seen in the program (21.8%), and waiting time to inclusion in the waiting list, median of 84 days (36-142). Conclusion The quality indicators analyzed in this study enabled a quantitative view of the process, facilitating management of results and benchmarking with other transplant centers. Continuous monitoring can optimize resource allocation and planning of services in patient's admission process.
Subject(s)
Benchmarking/statistics & numerical data , Liver Transplantation/statistics & numerical data , Nursing Assessment , Patient Selection , Waiting Lists , Female , Health Facilities , Humans , Liver Transplantation/standards , Male , Middle Aged , Time FactorsABSTRACT
ABSTRACT Objective To establish, measure and analyze quality indicators in the evaluation and enrolment process of patients in a liver transplant program. Methods A quantitative and non-experimental research, with data collected from the database of a liver transplant program, from September 2012 to September 2014. Descriptive statistics were used to analyze the quality indicators identified. Results We analyzed 1,311 visits in the transplant outpatient clinic, most males (66.7%), white (65.1%), mean age of 53 (±12.5) years, from the Southeastern Region (91.2%), and from the State of São Paulo (80.8%). The indicators measured were efficiency of patient admission process (54.8%), efficiency of evaluation of transplant indication (39.9%), efficacy of treatment of patients seen in the program (21.8%), and waiting time to inclusion in the waiting list, median of 84 days (36-142). Conclusion The quality indicators analyzed in this study enabled a quantitative view of the process, facilitating management of results and benchmarking with other transplant centers. Continuous monitoring can optimize resource allocation and planning of services in patient's admission process.
RESUMO Objetivo Estabelecer, mensurar e analisar indicadores de qualidade no processo de avaliação e admissão dos pacientes em um programa de transplante hepático. Métodos Pesquisa de abordagem quantitativa não experimental, com dados coletados a partir do banco de dados da gestão de um programa de transplante hepático entre setembro de 2012 e setembro de 2014. Estatística descritiva foi utilizada para analisar os indicadores de qualidade identificados. Resultados Foram analisados 1.311 atendimentos no ambulatório de transplante, a maioria do sexo masculino (66,7%), branca (65,1%), com média de idade de 53 (±12,5) anos, da Região Sudeste (91,2%) e do Estado de São Paulo (80,8%). Os indicadores mensurados foram eficiência do processo de admissão dos pacientes (54,8%), eficiência da avaliação de indicação ao transplante (39,9%), eficácia do tratamento dos pacientes atendidos no programa (21,8%), e tempo de inclusão na lista de espera, com mediana em 84 dias (36-142). Conclusão Os indicadores de qualidade analisados neste estudo possibilitaram uma visão quantitativa do processo, facilitando o gerenciamento de resultados e o benchmarking entre instituições transplantadoras. O monitoramento contínuo pode otimizar a alocação de recursos e o planejamento de serviços relacionados ao processo de admissão do paciente.
