When a Chatbot Smiles at You: The Psychological Mechanism Underlying the Effects of Friendly Language Use by Product Recommendation Chatbots.

Based on the computers are social actors theory and social presence theory, the current study investigates the psychological mechanism by which the use of friendly language by a personalized product recommendation chatbot influences product attitudes. Results indicated that the effect of the friendly chatbot on more positive product attitudes was sequentially mediated by social presence and user satisfaction. Previous experience with product recommendation chatbots was found to moderate the serial mediation effects. Furthermore, the current study found that a friendly chatbot led to higher rates of contact information disclosure by consumers. Theoretical and practical implications are discussed.

Fear of Missing Out and Consumer Happiness on Instagram: A Serial Mediation of Social Media Influencer-Related Activities.

Mounting research shows negative psychological effects for social media and recognizes fear of missing out (FoMO) as a key driver of social media use. This article focuses on social media influencers (SMIs) and investigates potentially positive forms of usage on psychological well-being (i.e., happiness), including how FoMO impacts consumer response to SMIs. A serial mediation model using survey data (N = 604) indicates SMI-related activities are positively associated with a consumer's happiness. Furthermore, SMI-related activities jointly and positively mediate the relationship between FoMO and happiness. Individuals higher in FoMO more frequently visited SMIs' account profiles leading to more frequent purchasing of products recommended by SMIs, which in turn positively influenced happiness. Implications of the findings are discussed with suggestions for future research.

Psychology of communication technology use in the workplace.

It is generally understood that employees in organizations misuse technology in specific ways--by sending and receiving personal email, frequenting chat rooms, and using the Web for non-work-related reasons. However, little research has focused on what motivates this type of use. The present study extends existing communication technology and organizational literatures by going beyond usage assessments and examining how an employee's psychological state influences motivations for non-work-related communication technology use during company time.

Worried and wired: effects of health anxiety on information-seeking and health care utilization behaviors.

Although online health information-seeking has been widely studied and findings suggest a variety of motivations behind an individual's health information-seeking behavior, little is known about how this information influences health utilization behaviors. Thus, the current study investigates the relationship between online health information seeking and health care utilization such as visiting a doctor. Additionally, this project expands the literature by examining the moderating role of health anxiety. Results suggest that an individual's level of health anxiety moderates the relationship between online health information seeking and health care utilization decisions.

Creating a framework for online cancer services research to facilitate timely and interdisciplinary applications.

Researchers from a wide array of disciplines have conducted engaging and informative studies in recent years concerning the use of the Internet for cancer-related services. Typically, these publications provide key data related to utilization statistics, how online information can be used, what users want or expect from the Internet, outcomes or impacts, and quality and credibility of websites. These are important themes for understanding online cancer issues. However, this special issue of the Journal of Medical Internet Research seeks to recast these themes in a way that will facilitate pragmatic and applied means of employing data in prescriptive and interdisciplinary ways. This issue includes 14 papers that exemplify applications for the research framework recommended in this paper. This framework includes an expanded focus on the development and design of online cancer services, online consumer behavior/communication, behavior change, and living with cancer.

Teen internet use: relating social perceptions and cognitive models to behavior.

In order to provide Internet researchers with a better understanding of how and why individuals adopt some online behaviors and not others, this study targets teenage Internet users to examine the relationships among social influence and self-regulatory models as mechanisms to the behavior of Internet use. Information, entertainment, and social online activities are presented as three distinct uses of the Internet so corresponding behavioral models of adoption could be tested. Results from 173 high school students indicate that direct and vicarious social perceptions significantly influence self-regulation, which subsequently has an effect on use. Using path analyses to test the direct and indirect theoretical relationships among these constructs, the data indicates that while clearly fitting two of the three models tested, three unique processes to adoption are evident.

Internet gratifications and internet addiction: on the uses and abuses of new media.

Internet addiction has been identified as a pathological behavior, but its symptoms may be found in normal populations, placing it within the scope of conventional theories of media attendance. The present study drew upon fresh conceptualizations of gratifications specific to the Internet to uncover seven gratification factors: Virtual Community, Information Seeking, Aesthetic Experience, Monetary Compensation, Diversion, Personal Status, and Relationship Maintenance. With no parallel in prior research, Virtual Community might be termed a "new" gratification. Virtual Community, Monetary Compensation, Diversion, and Personal Status gratifications accounted for 28% of the variance in Internet Addiction Tendency. The relationship between Internet addiction and gratifications was discussed in terms of the formation of media habits and the distinction between content and process gratifications.