ABSTRACT
En esta investigación se analiza la mejora del servicio de la salud mediante aplicaciones para el paciente, a través del espacio digital personal Mi Salud, que permite a la ciudadanía disponer de su información de salud y de otros servicios en línea para mejorar la relación médico-paciente. Se realizó un estudio de caso en el hospital Sant Llorenç de Viladecans, focalizado en la aplicación Mi Salud, cuya función es, precisamente, mejorar las estrategias de promoción para abordar aspectos como las expectativas, necesidades o características de los clientes. Los resultados mostraron que Mi Salud mejora el índice de satisfacción de los pacientes; que los usuarios de más edad tienden a utilizar más la aplicación, pese a cierto desconocimiento sobre la app, y que el uso de los datos privados es una cuestión secundaria para estos. De manera global se concluye que este tipo de herramientas son eficaces para la consecución de tales objetivos, por lo que resulta recomendable ahondar en su uso para la agilización y mejora de los servicios.
This research analyzes the improvement of the health service through applications for the patient through the personal digital space My Health, which allows citizens to have their health information and other services online to improve the patient -doctor relationship. A case study was carried out at Sant Llorenç de Viladecans hospital, focused on My Health application, whose function is, precisely, to improve promotion strategies to address aspects such as the expectations, needs or client characteristics. The results showed that Mi Salud App improves the patient satisfaction rate; older users tend to use the application more, despite a certain lack of knowledge about the app, and the use of private data is a secondary issue for them. Generally, it is concluded that this type of tools is effective in achieving such objectives, so it is advisable to delve into their use to streamline and to improve services.
ABSTRACT
Going to university means that many students assume, for the first time, responsibilities associated with living outside the family group, such as controlling eating habits. A survey was conducted among 161 university students in order to find out their perceptions regarding their type of diet, their knowledge of nutrition issues, their consumption of ultra-processed foods, and to evaluate the Nutri-Score labeling system as an aid in choosing healthier products. This is a cross-sectional observational study. Participants who have the perception of following a healthy diet show a more adequate BMI, regularly practice sports and read labels (nutritional information, expiration date, and ingredients). In general, the university students surveyed do not read the labels (64%) and find it difficult to identify the degree of wholesomeness of what they consume. Furthermore, they buy products based on the external information on the packaging (72%). The consumption of ultra-processed products, such as alcohol and soft drinks, is higher in those who live outside their family homes. The Nutri-Score labeling system is perceived as an aid for better product choice (89%).
