Workplace violence in hospital emergency departments and consequences for health care professionals and support staff: a cluster analysis. / Violencia laboral de usuarios y sus consecuencias sobre profesionales sanitarios y no sanitarios de los servicios de urgencias hospitalarios: análisis de clúster.

OBJECTIVES: Workplace violence of any type is influenced by multiple factors and leads to physiological, psychological, social, and organizational change. Emergency and other urgent care settings have assault rates up to 5-fold higher than other health care settings. This study aimed to analyze the consequences of physical and nonphysical violence on health care and support personnel in hospital emergency departments. MATERIAL AND METHODS: Cross-sectional descriptive analysis of responses to a 121-item survey of 584 health care and support workers in 12 Spanish hospital emergency departments. We analyzed the magnitude of the problem with a two-step self-clustering method and then assessed the associations between variables and workplace violence. RESULTS: Two groups were identified. The first consisted of 298 cases with high mean (SD) scores for nonphysical assaults (51.5 [7.9]) and low scores for physical violence (4.8 [2.9]). The second group consisted of 285 cases with intermediate scores for nonphysical assaults (27.1 [8.4]) and low scores for physical violence (3.4 [1.3]). CONCLUSION: Emergency departments have incidents of nonphysical workplace violence more often than physical violence. Emergency personnel with high exposure to workplace violence, particularly nonphysical assaults, experience physiological, psychosocial, and organizational changes.

OBJETIVO: La violencia laboral en cualquiera de sus modalidades se halla influenciada por múltiples factores, dando lugar a cambios fisiológicos, psicológicos, sociales y organizacionales, y los entornos de urgencias y emergencias presentan una incidencia de hasta cinco veces más con respecto al resto de servicios sanitarios. El objetivo de este estudio es analizar las características que desarrollan los profesionales sanitarios y no sanitarios de los servicios de urgencias hospitalarios (SUH) que sufren violencia laboral física y no física. METODO: Es un diseño trasversal, descriptivo-analítico mediante la aplicación de un formulario de 121 ítems a una muestra de 584 profesionales sanitarios y no sanitarios de 12 hospitales españoles con SUHS, se aplicó análisis estadístico para magnitud del evento y análisis de clúster mediante método stepwise con solución de autoclustering y posterior relación de variables del estudio con violencia laboral. RESULTADOS: Tras la aplicación inicial del método descrito, se conformaron 2 grupos, el primero de ellos incluye a 298 casos y se caracteriza por puntuaciones altas en violencia no física (media: 51,5, desviación estándar: 7,9) y bajas en física (4,8, 2,9). Por otro lado, el segundo grupo está compuesto por 285 casos y se caracteriza por puntuaciones intermedias en violencia no física (27,1, 8,4) y bajas en física (3,4, 1,3). CONCLUSIONES: En los SUH existen manifestaciones de violencia laboral no física que presentan una mayor incidencia que las manifestaciones de violencia física. Aquellos profesionales con elevada exposición a violencia laboral, y en concreto a violencia no física, presentan alteraciones biopsicosociales y organizacionales.

Violencia laboral de usuarios y sus consecuencias sobre profesionales sanitarios y no sanitarios de los servicios de urgencias hospitalarios: análisis de clúster / Workplace violence in hospital emergency departments and consequences for health care professionals and support staff: a cluster analysis

Introducción: La violencia laboral en cualquiera de sus modalidades se halla influenciada por múltiples factores, dando lugar a cambios fisiológicos, psicológicos, sociales y organizacionales, y los entornos de urgencias y emergencias presentan una incidencia de hasta cinco veces más con respecto al resto de servicios sanitarios. El objetivo de este estudio es analizar las características que desarrollan los profesionales sanitarios y no sanitarios de los servicios de urgencias hospitalarios (SUH) que sufren violencia laboral física y no física. Método: Es un diseño trasversal, descriptivo-analítico mediante la aplicación de un formulario de 121 ítems a una muestra de 584 profesionales sanitarios y no sanitarios de 12 hospitales españoles con SUHS, se aplicó análisis estadístico para magnitud del evento y análisis de clúster mediante método stepwise con solución de autoclustering y posterior relación de variables del estudio con violencia laboral. Resultados: Tras la aplicación inicial del método descrito, se conformaron 2 grupos, el primero de ellos incluye a 298 casos y se caracteriza por puntuaciones altas en violencia no física (media: 51,5, desviación estándar: 7,9) y bajas en física (4,8, 2,9). Por otro lado, el segundo grupo está compuesto por 285 casos y se caracteriza por puntuaciones intermedias en violencia no física (27,1, 8,4) y bajas en física (3,4, 1,3). Conclusiones: En los SUH existen manifestaciones de violencia laboral no física que presentan una mayor incidencia que las manifestaciones de violencia física. Aquellos profesionales con elevada exposición a violencia laboral, y en concreto a violencia no física, presentan alteraciones biopsicosociales y organizacionales. (AU)

Background and objective: Workplace violence of any type is influenced by multiple factors and leads to physiological, psychological, social, and organizational change. Emergency and other urgent care settings have assault rates up to 5-fold higher than other health care settings. This study aimed to analyze the consequences of physical and nonphysical violence on health care and support personnel in hospital emergency departments. Methods: Cross-sectional descriptive analysis of responses to a 121-item survey of 584 health care and support workers in 12 Spanish hospital emergency departments. We analyzed the magnitude of the problem with a two-step self-clustering method and then assessed the associations between variables and workplace violence. Results: Two groups were identified. The first consisted of 298 cases with high mean (SD) scores for nonphysical assaults (51.5 [7.9]) and low scores for physical violence (4.8 [2.9]). The second group consisted of 285 cases with intermediate scores for nonphysical assaults (27.1 [8.4]) and low scores for physical violence (3.4 [1.3]). Conclusions: Emergency departments have incidents of nonphysical workplace violence more often than physical violence. Emergency personnel with high exposure to workplace violence, particularly nonphysical assaults, experience physiological, psychosocial, and organizational changes. (AU)

Assessment of Non-physical User Violence and Burnout in Primary Health Care Professionals. The Modulating Role of Job Satisfaction.

INTRODUCTION: Growing concern about workplace violence shows the need for an evaluation in specific contexts in order to identify the particularities of each professional group. The health sector consists of a group of professionals with high exposure to violence, specially from users. There are differences depending on the professional category or unit in which the professional works. In this regard, Primary Health Care (PHC) is characterized by a personalized and continuous patient treatment over time, which is not exempt from cases of violence. Among the commonly studied consequences of these situations are decreases in job satisfaction and burnout. OBJECTIVE: The main objective of this study is to analyze the modulating role of job satisfaction in the relationship between non-physical user violence and the onset of burnout. METHODS: Cross-sectional comparative descriptive design. The sample consisted of 574 professionals from 39 PHC centers of the Murcian Health Service. Data were collected using two-stage cluster sampling. For data analysis, descriptive analysis, correlations and stepwise hierarchical regression were used to analyze the interaction between the variables. RESULTS: Regression analysis draws a model where non-physical violence and low intrinsic and extrinsic job satisfaction act as modulators of non-physical violence, cynicism and emotional exhaustion. CONCLUSIONS: This study provides evidence of the psychological consequences of the perception of user violence in the PHC staff. Furthermore, it is evident that the emergence of burnout syndrome in these professionals is related to exposure to verbal or non-physical violence together with low job satisfaction. In this sense, a circular and bidirectional relationship between the variables studied is proposed as a possible explanatory model.

[Violence of users towards health and non-health professionals in Hospital Emergency Services: descriptive-comparative cross-sectional study.] / Violencia de usuarios hacia profesionales sanitarios y no sanitarios en Servicios de Urgencias Hospitalarias. Estudio transversal descriptivo-comparativo.

OBJECTIVE: Workplace violence is a public health problem that affects professionals in the hospital emergency services, being this environment where there is an intense interaction with users and / or relatives who require critical and / or special care. Given this, the aim of this study was to evaluate the exposure to user violence perceived by different health and non-health professionals in Emergency Services belonging to eleven Spanish hospitals. METHODS: The design was an associative, descriptive-comparative cross-sectional strategy developed in 2019 with a sample of 584 healthcare and non-healthcare professionals from eleven Spanish hospital emergency services in eight Spanish autonomous communities. Non-parametric statistics were used for between-group comparisons, post-hoc analysis and the calculation of the effect size. RESULTS: 100% of respondents acknowledged having suffered workplace violence at least once in the last year. Specifically, at least eight out of every ten professionals were exposed to non-physical violence (range 85.1%-100%). The group that most perceived this violence was administration, followed by nursing, medicine and auxiliary nursing care technician (T.C.A.E) (H=28.881; p=0.001). While the manifestations of physical violence affected approximately three out of ten professionals (range 22.6%-29.5%), it is more present in the Auxiliary Nursing Care Technicians (T.C.A.E), followed by medical and nursing health professionals, as well as non-health professionals, orderlies and administration (H=9.800; p=0.05). CONCLUSIONS: Our study shows the high prevalence of a medium or low intensity violent behavior in spanish Emergency Services. In addition, it allows to deepen in the different manifestations of violence received by the main professional groups of these services.

OBJETIVO: La violencia laboral es un problema de Salud Pública que afecta a profesionales de los Servicios de Urgencias Hospitalarias, siendo este entorno donde existe una intensa interacción con los pacientes usuarios y/o familiares que precisan cuidados críticos y/o especiales. Con ello, el objetivo de este trabajo fue evaluar la exposición a la violencia de los usuarios percibida por los distintos profesionales sanitarios y no sanitarios de los Servicios de Urgencias pertenecientes a once hospitales españoles. METODOS: El diseño fue una estrategia asociativa, de corte transversal, resultando un estudio descriptivo-comparativo, desarrollado en 2019, con una muestra de 584 profesionales sanitarios y no sanitarios de once servicios españoles de Urgencias Hospitalarias de ocho comunidades autónomas españolas. Se utilizaron estadísticos no paramétricos para las comparaciones entre grupo, análisis post-hoc y el cálculo de la magnitud del efecto. RESULTADOS: El 100% de los encuestados reconocieron haber sufrido violencia laboral al menos una vez en el último año. Específicamente, en cuanto a violencia no física, al menos ocho de cada diez profesionales estuvieron expuestos (rango 85,1%-100%). El grupo que más percibió esta violencia fue administración, seguidos de los profesionales sanitarios de enfermería y medicina, así como de los técnicos de cuidados auxiliares de enfermería (T.C.A.E) (H=28,881; p=0,001). Por otro lado, las manifestaciones de violencia física afectaron aproximadamente a tres de cada diez profesionales (rango 22,6%-29,5%), estando más presente en T.C.A.E y seguidos de los profesionales sanitarios de medicina y enfermería, así como de los profesionales no sanitarios, celadores y administración (H=9,800; p=0,05). CONCLUSIONES: Nuestro estudio evidencia la alta prevalencia de conductas violentas de media o baja intensidad en los servicios de Urgencias y Emergencias españoles. Además, permite profundizar en las distintas manifestaciones de violencia recibidas por los principales grupos profesionales de estos servicios.

[Study of prevalence of protection against measles in health workers of Murcia Health Service]. / Estudio de prevalencia de protección frente a sarampión en trabajadores sanitarios del Servicio Murciano de Salud.

OBJECTIVE: In the month of April 2017, two cases of measles were reported in one of the basic health zones (ZBS) of the Region of Murcia. The Occupational Risk Prevention Services of the Murcian Health Service (SMS) were urged to review the immunological status of health workers, born as of 1971, from Primary Care Centers, referral hospitals and emergency services that cover the affected area with the general objective of preventing the appearance of a possible outbreak of measles in this personnel, checking the protection of these workers against this disease (the vaccine status and / or the serological status (IgG)) and offering the vaccine to non-immune workers. METHODS: A descriptive study of the prevalence of protection against measles of this group of workers during the period from January to February 2017 was carried out. Initially, the stories of the workers for whom data were available were reviewed, and cited for the provision of vaccine data (90) or extraction of serology to those for whom data were not available (138). RESULTS: 408 medical records / workers were reviewed. At the end of the study, we did have data about the vaccination of 22.1% of the workers and serology of the 33.8%. 91.5% of the workers for whom we had data were protected against measles. CONCLUSIONS: We can conclude that the coverage among our workers is lower than that proposed by the Measles and Rubella Elimination Plan, so a program to promote vaccination against this disease among health personnel would be advisable.

OBJETIVO: En el mes de abril de 2017 se notificaron dos casos de sarampión en una de las zonas básicas de salud (ZBS) de la Región de Murcia. Los Servicios de Prevención de Riesgos Laborales del Servicio Murciano de Salud (SMS) fueron instados a revisar el estado inmunológico de los trabajadores sanitarios nacidos a partir de 1971, de los centros de atención primaria, hospitales de referencia y servicios de urgencias que dan cobertura a la zona afectada con el objetivo general de prevenir la aparición de un posible brote de sarampión en este personal, comprobando la protección de estos trabajadores frente a esta enfermedad (el estado vacunal y/o el estado serológico (IgG)) y ofreciendo la vacuna a aquellos trabajadores no inmunes. El objetivo de este estudio fue describir la prevalencia de la protección frente a sarampión de los trabajadores sanitarios de la zona afectada. METODOS: Durante el periodo de enero a febrero de 2017, se revisaron las historias de los trabajadores, de los que disponíamos de datos, y posteriormente se citaron a los trabajadores de los que no teníamos información para que aportaran la cartilla de vacunación (90 trabajadores) o para realizarles una serología a los que carecían de ella (138 trabajadores). RESULTADOS: Tras la revisión de 408 historias clínicas se obtuvieron datos acerca de la vacunación del 22,1% de los trabajadores y de serologías del 33,8%. El 91,5% de estos trabajadores estaba protegido frente al sarampión. CONCLUSIONES: La cobertura entre nuestros trabajadores es menor a la propuesta por el "Plan de Eliminación del Sarampión y la Rubéola", por lo que recomendamos entre el personal sanitario, un programa de fomento de la vacunación frente a dicha enfermedad.

User violence in mental health services: Adaptation of an instrument. Healthcare-workers' Aggressive Behavior Scale-Users-Mental Health Version (HABS-U-MH).

BACKGROUND/OBJETIVE: According to the World Health Organization, one out of every four violent workplace acts takes place in the health setting. The aims of the study are to adapt the Healthcare-workers' Aggressive Behavior Scale-Users (HABS-U) to mental health professionals, to establish the frequency of exposure to hostile indicators and to determine which professional group is most exposed. METHOD: Study through qualitative and quantitative methodology in MH professionals of the Region of Murcia (Spain). In the qualitative phase, 12 in-depth interviews were conducted, and during the quantitative phase, the instrument was applied to 359 professionals of Mental Health Services (MHS). RESULTS: Non-medical and nursing staff were found to be the professional group most exposed, as well as Brief Psychiatric Inpatient and Medium-Stay Inpatient Services. CONCLUSION: The resulting scale shows excellent psychometric properties. The distribution of user violence is not homogeneous among the different professional groups of MHS. The adaptation of the scale may be useful to detect user violence, as well as to evaluate the efficacy of intervention programs.

Estudio de prevalencia de protección frente a sarampión en trabajadores sanitarios del Servicio Murciano de Salud / Study of prevalence of protection against measles in health workers of Murcia Health Service

OBJETIVO: En el mes de abril de 2017 se notificaron dos casos de sarampión en una de las zonas básicas de salud (ZBS) de la Región de Murcia. Los Servicios de Prevención de Riesgos Laborales del Servicio Murciano de Salud (SMS) fueron instados a revisar el estado inmunológico de los trabajadores sanitarios nacidos a partir de 1971, de los centros de atención primaria, hospitales de referencia y servicios de urgencias que dan cobertura a la zona afectada con el objetivo general de prevenir la aparición de un posible brote de sarampión en este personal, comprobando la protección de estos trabajadores frente a esta enfermedad (el estado vacunal y/o el estado serológico (IgG)) y ofreciendo la vacuna a aquellos trabajadores no inmunes. El objetivo de este estudio fue describir la prevalencia de la protección frente a sarampión de los trabajadores sanitarios de la zona afectada. METODOS: Durante el periodo de enero a febrero de 2017, se revisaron las historias de los trabajadores, de los que disponíamos de datos, y posteriormente se citaron a los trabajadores de los que no teníamos información para que aportaran la cartilla de vacunación (90 trabajadores) o para realizarles una serología a los que carecían de ella (138 trabajadores). RESULTADOS: Tras la revisión de 408 historias clínicas se obtuvieron datos acerca de la vacunación del 22,1% de los trabajadores y de serologías del 33,8%. El 91,5% de estos trabajadores estaba protegido frente al sarampión. CONCLUSIONES: La cobertura entre nuestros trabajadores es menor a la propuesta por el "Plan de Eliminación del Sarampión y la Rubéola", por lo que recomendamos entre el personal sanitario, un programa de fomento de la vacunación frente a dicha enfermedad

OBJECTIVE: In the month of April 2017, two cases of measles were reported in one of the basic health zones (ZBS) of the Region of Murcia. The Occupational Risk Prevention Services of the Murcian Health Service (SMS) were urged to review the immunological status of health workers, born as of 1971, from Primary Care Centers, referral hospitals and emergency services that cover the affected area with the general objective of preventing the appearance of a possible outbreak of measles in this personnel, checking the protection of these workers against this disease (the vaccine status and / or the serological status (IgG)) and offering the vaccine to non-immune workers. METHODS: A descriptive study of the prevalence of protection against measles of this group of workers during the period from January to February 2017 was carried out. Initially, the stories of the workers for whom data were available were reviewed, and cited for the provision of vaccine data (90) or extraction of serology to those for whom data were not available (138). RESULTS: 408 medical records / workers were reviewed. At the end of the study, we did have data about the vaccination of 22.1% of the workers and serology of the 33.8%. 91.5% of the workers for whom we had data were protected against measles. CONCLUSIONS: We can conclude that the coverage among our workers is lower than that proposed by the Measles and Rubella Elimination Plan, so a program to promote vaccination against this disease among health personnel would be advisable

Evaluation of the users violence in primary health care: Adaptation of an instrument / Evaluación de la violencia de usuarios en Atención Primaria: adaptación de un instrumento

Background/Objetivo: According to the World Health Organization, one out of every four violent workplace acts takes place in the health setting. The aims of the study are to study the prevalence of workplace violence in primary healthcare (PHC) professionals by adapting the Healthcare-worker's Aggresive Behaviour Scale-Users (HABS-U), to establish the frequency of exposure to hostile indicators and to determine which professional group is most exposed. Method: Study through qualitative and quantitative methodology in PHC professionals of the Region of Murcia (Spain). In the qualitative phase in-depth interviews were conducted and during the quantitative phase the instrument was used to 574 professionals of 39 PHC centres.Results: The resulting scale shows excellent psychometric properties and correlates significantly with job satisfaction, burnout components, the factors of empathy and psychological well-being. There was a 90.2% prevalence of user violence, and non-medical personnel were found to be the professional group most exposed. Conclusion: The distribution of user violence is not homogeneous among the different professional groups of PHC. The adaptation of the scale may be useful for detection of user violence, as well as to evaluate the efficacy of intervention programs (AU)

Antecedentes/Objetivo: Según la Organización Mundial de la Salud, en el ámbito sanitario se producen uno de cada cuatro incidentes laborales violentos. Los objetivos del estudio son examinar la prevalencia de violencia laboral en profesionales de Atención Primaria (AP) mediante la adaptación de la Healthcare-worker's Aggresive Behaviour Scale-Users (HABS-U), conocer la frecuencia de exposición a los indicadores hostiles y determinar el grupo profesional más expuesto. Método: Estudio realizado mediante metodología cualitativa y cuantitativa en profesionales de AP de la Región de Murcia (España). En la fase cualitativa se realizaron entrevistas en profundidad y en la fase cuantitativa se aplicó el instrumento a 574 profesionales de 39 centros de AP. Resultados: La escala resultante muestra excelentes propiedades psicométricas y sus medidas correlacionan de manera significativa con satisfacción laboral, los componentes del burnout, los factores de empatía y con el bienestar psicológico. La prevalencia de violencia de usuarios fue del 90,2% y el personal no sanitario resultó ser el grupo profesional más expuesto. Conclusión: La distribución de la violencia de usuarios no es homogénea entre los diferentes grupos profesionales de AP. La adaptación de la escala puede ser útil para la detección de la violencia de usuarios, así como para evaluar la eficacia de programas de intervención (AU)

User Violence and Nursing Staff Burnout: The Modulating Role of Job Satisfaction.

Exposure to patient violence in health staff can lead to the onset of burnout in these workers. The main goal of this investigation is to study how exposure to this kind of violence affects onset of burnout and to appraise the role of job satisfaction as a modulating variable. A descriptive, cross-sectional study was carried out using a self-administered anonymous questionnaire with the nursing staff of all the public hospitals of the Region of Murcia (Spain), obtaining a sample of 1,489 health professionals. From the results obtained, we underline the modulating role of extrinsic job satisfaction in the relationship between nonphysical violence and emotional exhaustion, and the protective effect of job satisfaction on the impact of nonphysical violence and the level of cynicism. No effects of job satisfaction in the relationship between physical violence and burnout were observed. We therefore conclude that experiencing nonphysical aggression has a lower impact on the psychological health of workers who are satisfied with their job, and interventions aimed at increasing these workers' extrinsic job satisfaction are highly recommended.

Evaluation of the users violence in primary health care: Adaptation of an instrument.

Background/Objetivo: According to the World Health Organization, one out of every four violent workplace acts takes place in the health setting. The aims of the study are to study the prevalence of workplace violence in primary healthcare (PHC) professionals by adapting the Healthcare-worker's Aggresive Behaviour Scale-Users (HABS-U), to establish the frequency of exposure to hostile indicators and to determine which professional group is most exposed. Method: Study through qualitative and quantitative methodology in PHC professionals of the Region of Murcia (Spain). In the qualitative phase in-depth interviews were conducted and during the quantitative phase the instrument was used to 574 professionals of 39 PHC centres. Results: The resulting scale shows excellent psychometric properties and correlates significantly with job satisfaction, burnout components, the factors of empathy and psychological well-being. There was a 90.2% prevalence of user violence, and non-medical personnel were found to be the professional group most exposed. Conclusion: The distribution of user violence is not homogeneous among the different professional groups of PHC. The adaptation of the scale may be useful for detection of user violence, as well as to evaluate the efficacy of intervention programs.

Antecedentes/Objetivo: Según la Organización Mundial de la Salud, en el ámbito sanitario se producen uno de cada cuatro incidentes laborales violentos. Los objetivos del estudio son examinar la prevalencia de violencia laboral en profesionales de Atención Primaria (AP) mediante la adaptación de la Healthcare-worker's Aggresive Behaviour Scale-Users (HABS-U), conocer la frecuencia de exposición a los indicadores hostiles y determinar el grupo profesional más expuesto. Método: Estudio realizado mediante metodología cualitativa y cuantitativa en profesionales de AP de la Región de Murcia (España). En la fase cualitativa se realizaron entrevistas en profundidad y en la fase cuantitativa se aplicó el instrumento a 574 profesionales de 39 centros de AP. Resultados: La escala resultante muestra excelentes propiedades psicométricas y sus medidas correlacionan de manera significativa con satisfacción laboral, los componentes del burnout, los factores de empatía y con el bienestar psicológico. La prevalencia de violencia de usuarios fue del 90,2% y el personal no sanitario resultó ser el grupo profesional más expuesto. Conclusión: La distribución de la violencia de usuarios no es homogénea entre los diferentes grupos profesionales de AP. La adaptación de la escala puede ser útil para la detección de la violencia de usuarios, así como para evaluar la eficacia de programas de intervención.

[User violence towards nursing staff in public hospitals: Murcia, Spain]. / Violencia de los usuarios hacia el personal de enfermería en los hospitales públicos de la Región de Murcia.

BACKGROUND: The workplace violence has special relevance for the health care workers. Nursing staff is one of the professions most affected by this risk. Our objective is to determine the prevalence during the past year of diverse hostile manifestations by users towards professional hospital nursing staff who depend on the "Servicio Murciano de Salud" [Health Service of Murcia] (SMS), as well as to detect the sociodemographic and occupational workers characteristics associated with higher exposure. METHODS: A cross-sectional study carried out during the year 2010 of a random sample of nursing personnel from all the hospitals of SMS, through a self-administered and anonymous survey (Ecoh-U scale). The sample was stratified by hospitals and services (30% of the workers) and finally we got a sample of 1.489 workers (confidence level 99%; sampling error 1,75%). We compared the punctuation average obtained in the scale according to variables sociodemographics and laborables. We used the test t of student in variables dichotomous and ANOVA and Tukey in variables multi-response. RESULTS: The 21,8% of the surveyed people reported that they suffered from "anger due to assistential delay" at least once a month. The workers who obtained punctuations significantly larger were psychiatric hospital workers (19,7), emergency workers (20,60), temporary (16,38) and with old 6-10 years in the profession (17,20). CONCLUSIONS: Although nursing staff is one of the professions most exposed to violence, the risk distribution is not homogeneous. Significant differences were found according to marital status, age, hospital, service, profession, contract type, shift and seniority in the profession.

Violencia de los usuarios hacia el personal de enfermería en los hospitales públicos de la región de Murcia / User violence towards nursing staff in public hospitals. Murcia, Spain

Fundamentos: El riesgo de violencia laboral presenta una especial importancia en el ámbito sanitario, siendo el colectivo de enfermería uno de los más afectados. El objetivo es conocer la prevalencia de manifestaciones hostiles de los usuarios hacia los profesionales de enfermería hospitalaria dependientes del Servicio Murciano de Salud (SMS) y detectar aquellas características sociodemográficas y laborales de los trabajadores asociadas a una mayor exposición. Métodos: Estudio descriptivo transversal llevado acabo en 2010 en el personal de enfermería de todos los hospitales del SMS a través de una encuesta autoaplicada y anónima que contenía la escala ECOH-U. El muestreo fue aleatorio y estratificado por hospitales y servicios (30% de los trabajadores), obteniendo finalmente un tamaño muestral de 1.489 sujetos (nivel de confianza 99%; error muestral 1,75%). Se comparó la media de puntuación obtenida en la escala según variables sociodemográficas y laborales, utilizando la prueba t de Student en variables dicotómicas yANOVAy Tukey en variables multirrespuesta. Resultados: El 21,8% de las personas encuestadas refirió haber sufrido "Enfados por la demora asistencial" con una frecuencia almenos mensual. Los trabajadores del hospital psiquiátrico (19,7), los de urgencias (20,60), los que tienen contratos temporales (16,38) y una antigüedad 6-10 años (17,20) obtuvieron puntuaciones significativamente mayores en la escala. Conclusiones: La distribución del riesgo no es homogénea dentro del colectivo. Se han hallado diferencias significativas en las agresiones recibidas según estado civil, edad, hospital, servicio, profesión, tipo de contrato, turno y antigüedad en la profesión(AU)

Background: The workplace violence has special relevance for the health care workers. Nursing staff is one of the professionsmost affected by this risk. Our objective is to determine the prevalence during the past year of diverse hostilemanifestations by users towards professional hospital nursing staff who depend on the "Servicio Murciano de Salud" [Health Service of Murcia] (SMS), as well as to detect the sociodemographic and occupational workers characteristics associated with higher exposure. Methods: A cross-sectional study carried out during the year 2010 of a random sample of nursing personnel from all the hospitals of SMS, through a self-administered and anonymous survey (Ecoh-U scale). The sample was stratified by hospitals and services (30%of the workers) and finally we got a sample of 1.489 workers (confidence level 99%; sampling error 1,75%). We compared the punctuation average obtained in the scale according to variables sociodemographics and laborables. We used the test t of student in variables dichotomous and ANOVA and Tukey in variables multi-response. Results: The 21,8% of the surveyed people reported that they suffered from "anger due to assistential delay" at least once a month. The workers who obtained punctuations significantly larger were psychiatric hospital workers (19,7), emergency workers(20,60), temporary (16,38) and with old 6-10 years in the profession(17,20). Conclusions: Although nursing staff is one of the professions most exposed to violence, the risk distribution is not homogeneous. Significant differences were found according to marital status, age, hospital, service, profession, contract type, shift and seniority in the profession(AU)