ABSTRACT
Healthcare workers continue to work without fully processing the stress of the pandemic on their overall health. Outcomes of stress include workplace burnout, low morale, and an increase in suicide rates. At Huntington Hospital, a need was identified to give caregivers an opportunity to grieve and process their experiences. Healing the Heart of Healthcare was a formal intervention that provided acknowledgment of trauma and reinstated a sense of hope to the profession. The activities in this program may be duplicated in other celebrations such as Nurses Day recognition.
Subject(s)
Burnout, Professional , Health Personnel , Humans , Delivery of Health Care , Burnout, Professional/prevention & control , Caregivers , HospitalsABSTRACT
PURPOSE/OBJECTIVES: Incivility contributes to employee dissatisfaction, turnover, patient errors, and a disrespectful culture. Turnover rates and employee exit interviews alerted hospital leaders to uncivil behaviors exhibited by staff. A clinical nurse specialist (CNS) team captured this as an opportunity to create a civility program to develop team cohesiveness and improve patient safety. The purpose of this process improvement project was to identify uncivil behaviors in a pediatric hospital. DESCRIPTION OF THE PROJECT/PROGRAM: Using the Plan-Do-Study-Act model, an interprofessional team led by CNSs collaborated on a program to assess, intervene, and evaluate a program to improve civility. A preprogram survey, the Negative Acts Questionnaire-Revised, was used to assess staff perceptions of their work environment. Staff attended an education program on ways to recognize and intervene in situations involving less than standard civil behavior. Classes included communication application in uncivil situations using scenarios paired with evidence-based practice articles. Unit leaders reset behavioral expectations learned from a leader-specific class on managing unproductive behaviors. OUTCOME: Staff completed a postprogram Negative Acts Questionnaire-Revised survey 6 months after conclusion of classes. Survey results indicated the civility program effected a reduction in frequency of negative behaviors indicating an overall positive shift in workplace civility. CONCLUSION: The program provided staff with tools to recognize and intervene for improving civility, which impacted the overall work environment and patient safety.
Subject(s)
Delivery of Health Care/organization & administration , Incivility/prevention & control , Interprofessional Relations , Nurse Clinicians/organization & administration , Nursing Staff, Hospital/psychology , Hospitals, Pediatric , Humans , Nursing Evaluation Research , Personnel Turnover/economics , Personnel Turnover/statistics & numerical data , Surveys and Questionnaires , TexasABSTRACT
REVIEW QUESTION/OBJECTIVE: The objective of the review is to explore the perceptions of the influence social media has on professional boundaries and therapeutic relationships between nurses and their patients and families.
