eXplainable Artificial Intelligence (XAI) for improving organisational regility.

Since the pandemic started, organisations have been actively seeking ways to improve their organisational agility and resilience (regility) and turn to Artificial Intelligence (AI) to gain a deeper understanding and further enhance their agility and regility. Organisations are turning to AI as a critical enabler to achieve these goals. AI empowers organisations by analysing large data sets quickly and accurately, enabling faster decision-making and building agility and resilience. This strategic use of AI gives businesses a competitive advantage and allows them to adapt to rapidly changing environments. Failure to prioritise agility and responsiveness can result in increased costs, missed opportunities, competition and reputational damage, and ultimately, loss of customers, revenue, profitability, and market share. Prioritising can be achieved by utilising eXplainable Artificial Intelligence (XAI) techniques, illuminating how AI models make decisions and making them transparent, interpretable, and understandable. Based on previous research on using AI to predict organisational agility, this study focuses on integrating XAI techniques, such as Shapley Additive Explanations (SHAP), in organisational agility and resilience. By identifying the importance of different features that affect organisational agility prediction, this study aims to demystify the decision-making processes of the prediction model using XAI. This is essential for the ethical deployment of AI, fostering trust and transparency in these systems. Recognising key features in organisational agility prediction can guide companies in determining which areas to concentrate on in order to improve their agility and resilience.

Using Artificial Intelligence (AI) to predict organizational agility.

Since the pandemic organizations have been required to build agility to manage risks, stakeholder engagement, improve capabilities and maturity levels to deliver on strategy. Not only is there a requirement to improve performance, a focus on employee engagement and increased use of technology have surfaced as important factors to remain competitive in the new world. Consideration of the strategic horizon, strategic foresight and support structures is required to manage critical factors for the formulation, execution and transformation of strategy. Strategic foresight and Artificial Intelligence modelling are ways to predict an organizations future agility and potential through modelling of attributes, characteristics, practices, support structures, maturity levels and other aspects of future change. The application of this can support the development of required new competencies, skills and capabilities, use of tools and develop a culture of adaptation to improve engagement and performance to successfully deliver on strategy. In this paper we apply an Artificial Intelligence model to predict an organizations level of future agility that can be used to proactively make changes to support improving the level of agility. We also explore the barriers and benefits of improved organizational agility. The research data was collected from 44 respondents in public and private Australian industry sectors. These research findings together with findings from previous studies identify practices and characteristics that contribute to organizational agility for success. This paper contributes to the ongoing discourse of these principles, practices, attributes and characteristics that will help overcome some of the barriers for organizations with limited resources to build a framework and culture of agility to deliver on strategy in a changing world.