1.
Patient Acc
; 16(12): 2-3, 1993 Dec.
Article
in English
| MEDLINE
| ID: mdl-10130903
ABSTRACT
When people think of the quality revolution in health care, most probably will not consider the patient accounts area as the leader. Patient accounts professionals seeking to rectify this reputation need to encourage healthcare facility management staff to pay more attention to the monthly volume of patient complaints. Customer satisfaction levels can be controlled by a CQI-invested patient accounts department that effectively manages the patient billing process.