ABSTRACT
Differences between family practice and non-family practice health care service delivery have been characterized in terms of patient satisfaction. As health care providers may often behave according to their conceptions of what is satisfying for patients, a clarification of the degree of congruence between patient self-reports and provider impressions is needed. Responses to four patient satisfaction scales were obtained from 136 providers and 1,735 patients in both family practice and non-family practice Navy clinics. Results of separate multiple discriminant analyses conducted between settings for both provider and patient groups indicated that providers emphasized trust and range of services as hallmarks of family-oriented care. Patients, alternatively, emphasized accessibility of services, whereas range of services was not relevant to differentiating between treatment modalities.
Subject(s)
Consumer Behavior , Family Practice , Hospitals, Military/standards , Hospitals, Public/standards , Attitude of Health Personnel , California , Humans , Outpatient Clinics, Hospital , United StatesABSTRACT
Counseling against smoking is an important aspect of preventive health care. The physician must be acutely conscious of the need for this type of intervention. Awareness of the available facilities and an understanding of the various techniques permit the physician to tailor the treatment to the patient. Social support, behavior modification, self-help and hypnotic techniques are generally more effective than drugs.
