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Athans, J M; Humphrey, M; Albanese, D; Carmer, S; Clough, L; DeGeorge, V; Hofmann, C B; O'Connor, C; Olms, D; Reitz, S.

Hosp Top ; 70(2): 38-41, 1992.

Article in English | MEDLINE | ID: mdl-10119178

ABSTRACT

What does it take for a hospital to achieve excellence in the area of customer service? How can customer service be improved within a large and complex healthcare facility? Many hospitals are currently seeking answers to these questions.

Subject(s)

Hospital-Patient Relations , Hospitals, Pediatric/standards , Organizational Culture , Patient Satisfaction , Quality Assurance, Health Care/organization & administration , Attitude of Health Personnel , Child , Hospital Bed Capacity, 100 to 299 , Hospitals, Pediatric/organization & administration , Humans , Ohio , Professional Staff Committees , Professional-Patient Relations

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