1.
J Health Care Mark
; 11(2): 24-32, 1991 Jun.
Article
in English
| MEDLINE
| ID: mdl-10111399
ABSTRACT
Little empirical research has examined the organizational factors that influence the extent to which health care providers engage in customer-oriented behaviors. The authors examine the influence of role ambiguity, role conflict, and job satisfaction on the customer-oriented behaviors of home health care representatives. Managerial implications based on the study findings are discussed.
Subject(s)
Allied Health Personnel/psychology , Consumer Behavior , Home Care Services , Personnel Management/methods , Community-Institutional Relations , Evaluation Studies as Topic , Humans , Job Satisfaction , Marketing of Health Services/methods , Models, Psychological , Role , Surveys and Questionnaires , United States , Workforce
2.
Fam Community Health
; 8(2): 22-32, 1985 Aug.
Article
in English
| MEDLINE
| ID: mdl-10272183
