[Non-conformities management in laboratory of medical biology: application to non-conformities of biological samples during 2009]. / Gestion des non-conformités au laboratoire de biologie médicale : application aux non-conformités des prélèvements pour l'année 2009.

The non-conformity management is required for the ISO 15189 standard. The laboratory of medical biology has to carry out suitable acts and procedures to exploit different indicators through the framework of continuous improvement. We particularly study the indicator of biological samples nonconformities and we report 2009 results to the nurses' team managers to find solutions for quality of care to the patient.