ABSTRACT
Objective To explore the application of Plan-Do-Check-Act(PDCA)cycle management to continuously im-prove the service quality of outpatient pharmacy and enhance patient satisfaction.Methods To address the problem of long wait-ing time for patients in outpatient pharmacy,we applied PDCA cycle to investigate the factors affecting patients'waiting time in the process of medicine collection,analyze the current situation,determine the expected goals,formulate the service quality im-provement plan of outpatient pharmacy,implement the improvement plan,follow up and supervise,and summarize and analyse the problems regularly until it was solved.Results After implementing the PDCA cycle in the management,the service quality of outpatient pharmacy was improved,the waiting time was significantly shortened and the satisfaction of medical treatment was in-creased.Conclusion The application of PDCA cycle method is effective in improving the service quality of outpatient pharmacy.Therefore,it is recommended for broader implementation.
ABSTRACT
Objective@#Through the literature analysis on adverse reaction of Cattle Encephalon Glycoside and Ignotin injection, to explore the general rules and characteristics of its occurrence, thus to promote clinical rational drug use.@*Methods@#The situation of domestic medical journals about the adverse reaction of Cattle Encephalon Glycoside and Ignotin injection was analyzed.@*Results@#The reported adverse reactions in Cattle Encephalon Glycoside and Ignotin injection, men were more than women, 60 years of age accounted for 70.59%(12/17) of the total number of patients; 88.24% of the adverse reactions of patients were repeated after the application of Cattle Encephalon and Ignotin injection, and systemic damage accounted for 48.28%.@*Conclusion@#Cattle Encephalon Glycoside and Ignotin injection can cause many adverse reactions, its mechanism is complicated, so in the clinical application should strengthen protection awareness.
