ABSTRACT
The Internet offers a new chance for health professionals to reach population groups not usually reached through traditional information channels, for example, migrants. Criticism has, however, been raised that most health information on the Internet is not easy to read and lacks cultural sensitivity. We developed an Internet-based bilingual health assistant especially for Turkish migrants in Germany, tested its acceptance, and evaluated its usability in a participatory research design with families with and without Turkish migrant background. The interactive health assistant covered the following: nutrition, physical activity, overweight, diabetes, as well as pregnancy and pregnancy support. The idea of an Internet-based health assistant was generally accepted by all participants of the evaluation study, as long as it would be incorporated in existing appliances, such as smartphones. The bilingual nature of the assistant was welcomed especially by first generation migrants, but migrant participants also indicated that not all health information needed to be made available in a culture-specific way. The participants were least satisfied with the nutrition component, which they felt should include recipes and ingredients from the culture of origin, as well as specific aspects of food preparation.
Subject(s)
Consumer Health Information/methods , Culturally Competent Care/methods , Emigrants and Immigrants/psychology , Internet , Patient Acceptance of Health Care/ethnology , Adolescent , Adult , Aged , Child , Community-Based Participatory Research , Culturally Competent Care/ethnology , Female , Germany , Humans , Male , Middle Aged , Multilingualism , Patient Acceptance of Health Care/psychology , Patient Acceptance of Health Care/statistics & numerical data , Qualitative Research , Turkey/ethnology , Young AdultABSTRACT
Finding health-related content is not an easy task. People have to know what to search for, which medical terms to use, and where to find accurate information. This task becomes even harder when people such as immigrants wish to find information in their country of residence and do not speak the national language very well. In this paper, we present a new health information system that allows users to search for health information using natural language queries composed of multiple languages. We present the technical details of the system and outline the results of a preliminary user study to demonstrate the usability of the system.
