1.
J Health Care Mark
; 15(3): 59-63, 1995.
Article
in English
| MEDLINE
| ID: mdl-10152796
2.
Health Care Manage Rev
; 19(4): 49-55, 1994.
Article
in English
| MEDLINE
| ID: mdl-7896552
ABSTRACT
Patient-based determinants of quality and satisfaction play an important role in choosing a health care provider. This study identifies five attributes of health care delivery that define patients' perceptions of quality and satisfaction. Managerial implications for diagnosing quality concerns of patients are discussed.
Subject(s)
Marketing of Health Services , Patient Satisfaction/statistics & numerical data , Quality of Health Care/standards , Attitude of Health Personnel , Communication , Empathy , Health Services Research , Helping Behavior , Hospitals, Military , Humans , Professional-Patient Relations , Regression Analysis , Southeastern United States , Surveys and Questionnaires
3.
Med Care Rev
; 49(4): 455-84, 1992.
Article
in English
| MEDLINE
| ID: mdl-10123083
4.
