The world around us and the picture(s) in our heads: The effects of news media use on belief organization.

Since Converse [1964. The nature of belief systems in mass publics. Critical Review, 18(1-3), 1 - 74 https://doi.org/10.1080/08913810608443650] asked "What goes with what?", research tries to answer this question. How individuals perceive the world around them depending on media use has been an endeavor of studying societal beliefs of societal issues separately. Building upon literature on cognitive architecture, we study how media use shapes the formation and stability of belief structures across issues in public opinion reflected in groups of individuals. Using a three-wave panel study, we found (1) that individuals' perceptions of different issues are interconnected, (2) translating into aggregate-stable, concurring groups in public opinion, and that (3) differential media use affects the formation and stability of these groups.

Audiovisual infotainment in European news: A comparative content analysis of Dutch, Spanish, and Irish television news programs.

This study investigates to what extent audiovisual infotainment features can be found in the narrative structure of television news in three European countries. Content analysis included a sample of 639 news reports aired in the first 3 weeks of September 2013, in six prime-time TV news broadcasts of Ireland, Spain, and the Netherlands. It was found that Spain and Ireland included more technical features of infotainment in television news compared to the Netherlands. Also, the use of infotainment techniques is more often present in commercial, than in public broadcasting. Finally, the findings indicate no clear pattern of the use of infotainment techniques across news topics as coded in this study.

Political Microtargeting: Relationship Between Personalized Advertising on Facebook and Voters' Responses.

This study examines the relationship between exposure to political personalized ads on Facebook and voters' responses toward those ads and studies the mediating role of the use of persuasion knowledge in this relationship. Results from an online experiment (N = 122) demonstrate that exposure to a personalized ad from a political party activates persuasion knowledge, which in turn leads to lower intentions to engage in electronic word of mouth, but only for those participants who recall seeing the Sponsored label. We found no effects on source trustworthiness. Adding a text explaining the practice of personalized advertising did not lead to higher levels of persuasion knowledge and did not change the responses toward the message.

Nation Binding: How Public Service Broadcasting Mitigates Political Selective Exposure.

Recent research suggests that more and more citizens select news and information that is congruent with their existing political preferences. This increase in political selective exposure (PSE) has allegedly led to an increase in polarization. The vast majority of studies stem from the US case with a particular media and political system. We contend that there are good reasons to believe PSE is less prevalent in other systems. We test this using latent profile analysis with national survey data from the Netherlands (n = 2,833). We identify four types of media use profiles and indeed only find partial evidence of PSE. In particular, we find that public broadcasting news cross-cuts all cleavages. This research note offers an important antidote in what is considered a universal phenomenon. We do find, however, a relatively large segment of citizens opting out of news consumption despite the readily available news in today's media landscape.

Comparing the outcome of two different procedures to handle complaints from a patient's perspective.

AIM OF THE STUDY: To assess differences in patient satisfaction between a complaints procedure designed towards the needs of complainants (referred to here as the 'Committee') and a procedure that primarily aims at improving the professional quality of health care (referred to here as the 'Board'). METHOD: Patients' experiences and satisfaction were assessed through a questionnaire completed by 80 patients complaining to a Board and 335 to a complaints Committee. Only complainants with a complaint that was judged to be founded or partially founded were included. RESULTS: Only half of the complainants reported being satisfied with the procedure they underwent. After controlling for differences in respondent characteristics, satisfaction with the Board was higher than with the Committee. The level of variance explained, however, was low (3%). The majority of respondents reported favourably on procedural aspects, for example, the impartiality of the procedure, and empathy demonstrated for their situation. Only a minority of complainants in both procedures believed that changes would be made as a result of their complaint. DISCUSSION: The absence, in the eyes of most complainants, of tangible results of filing a complaint in both rather formal procedures may serve as an explanation for both the low level of overall satisfaction and the fact that the procedure which was developed specifically for patients did not perform better. To resolve the problem of low satisfaction with complaints handling, procedures should be developed that offer a basic degree of procedural safety. But this procedural safety should not stand in the way of what complainants really want: changes for the better.