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Qual Manag Health Care
; 4(2): 42-54, 1996.
Article
in English
| MEDLINE
| ID: mdl-10154536
ABSTRACT
Many organizations are looking for ways to reduce the cost and improve the quality of open-heart surgery. Fletcher Allen Health Care in Burlington, Vermont used a total quality management approach to do just that. The result was a dramatic improvement in outcomes. Fletcher Allen won the 1994 USA Today Quality Cup for its efforts.