ABSTRACT
The relationship between Analytics Capability of an Organization (ACO) and both Supply Chain Disruption Orientation (SCDO) and Supply Chain Resilience (SCR) in order to achieve adequate operational performance in an era of environmental uncertainty is carried out in this study. Total three hypotheses (seven sub-hypotheses) using a survey of 405 respondents are collected via a pre-tested instrument and tested further. Results indicated the influence of ACO on both SCDO and SCR to achieve the desired degree of operational performance. However, under the moderation of environmental uncertainty, the link between ACO and SCDO was not supported, although the link between ACO and SCR was supported and this further enhanced operational performance. Further investigation of unsupported hypotheses using statistical analysis was conducted to gain deeper insights. It is explained how ACO impacted dynamic capabilities to influence operational performance. The contribution to theory of this study lies in explaining the role of dynamic capabilities that emerge from analytics as compared to the traditional view of supply chain classification. Further, the influence of environmental uncertainty on positioning dynamic capabilities strategically to address disruption in supply chains is discussed in the present study.
ABSTRACT
Unpredictable natural and man-made disasters highlight importance of humanitarian supply chain (HSC) to serve people and affected areas. The main challenges of applying effective relief operations are creating "swift trust" and "coordination" between aid organizations. Implementation of Industry 4.0 facilitates coordination and swift trust within HSC performance. The study intends to assess the readiness status of swift trust and coordination between stakeholders as well as to recommend the most suitable Industry 4.0 tools for improving relief operations. Firstly, a comprehensive set of critical success factors for implementing Industry 4.0 tools are introduced. The factors are categorized into limited groups using Exploratory Factor Analysis. In the next step, hierarchy fuzzy expert system is designed for assessing the readiness status of swift trust and coordination as well as to suggest the most suitable Industry 4.0 tool for enhancing HSC performance within given case study. The framework was applied for three aid organizations to address the pandemic disease in Iran. The outcome denotes that the organization has the highest readiness in logistic and transparency while information quality received the lowest readiness value. In addition to that, the organization should invest on the development of Industry 4.0 enablers including "Internet of Things and Big Data Analytics". The study extends organizational information process theory within HSC for reaching competitive advantage by information processing. The study suggests theoretical and practical implications by introducing a comprehensive set of critical success factors for implementation of Industry 4.0 and providing practical advice for enhancing HSC performance.
