Experiencing and witnessing disruptive behaviors toward nurses in COVID-19 teams, patient safety, and errors in care.

BACKGROUND: Nurse managers and team co-workers' disruptive behaviors (DBs) are negatively associated with a perceived safe climate. Moreover, DBs are a risk factor for patients' safety. Yet, it remains unknown whether and to what extent these effects were prevalent in COVID-19 wards and among witnesses of DBs. DESIGN: A cross-sectional study. METHODS: A questionnaire was distributed on social networks and completed by nurses in various Israeli healthcare organizations using snowball sampling between October and December 2021. The questionnaire included seven previously published measures and a question checking whether the participants had worked in a COVID-19 ward. The minimal sample size for any analysis was 236. Hypotheses were tested with correlations and structural equation modeling. RESULTS: DBs of nurse managers and team co-workers toward nurses were higher in COVID-19 teams. As hypothesized, DBs were negatively correlated with a safe climate and positively with patient safety (fewer errors). The data were consistent with a model suggesting that a safe climate is related to fewer DBs and DBs largely mediate the effects of safe climate on errors. Surprisingly and importantly, the strongest predictor of errors, including preventable mortality, is witnessing DBs and not being a victim of DBs. CONCLUSIONS: DBs may impede open communication and collaboration among co-workers, particularly in COVID-19 teams. This study shows the links between nurse shaping of a safe climate, DBs toward nurses, and patient safety. CLINICAL RELEVANCE: Nurse managers who create a safe climate and show zero tolerance for DBs could reduce the risk of errors in care.

Disruptive behaviors among nurses in Israel - association with listening, wellbeing and feeling as a victim: a cross-sectional study.

OBJECTIVES: To examine the association between listening and disruptive behaviors and the association between disruptive behavior and the wellbeing of the nurse. To test whether constructive and destructive listening has an incremental validity. METHODS: A structured questionnaire survey that measured the (constructive & destructive) listening climate at work, exposure to disruptive behaviors, well-being and feeling as a victim. We presented this survey using the Qualtrics software. RESULTS: Of the final sample of 567 respondents who reported that they were nurses, MAge = 38.41, 67% indicated that they were exposed to some form of disruptive behavior. Experiencing listening in the ward was associated with low levels of exposure to disruptive behaviors; exposure to disruptive behaviors, in turn, predicted reduction in the nurses' wellbeing; the reduction in wellbeing was especially pronounced among nurses who felt like a victim. Each of the facets of the listening measure-constructive listening and destructive listening-had incremental validity in predicting exposure to disruptive behaviors. Finally, the effect of exposure to disruptive behavior on wellbeing was curvilinear. CONCLUSIONS: Disruptive behavior is a major challenge to the workplace well-being for nurses. The victim mentality has an adverse impact on nurses. Preventive efforts aimed at reducing disruptive behaviors among nurses and decreasing their sense of victimization are crucial for the well-being of nurses.

Communication Between Postdelivery Mothers in the PACU and Newborns in Israel.

BACKGROUND: Perioperative, maternity, and newborn nurses discovered a solution using modern technology to facilitate earlier "connection" between postcesarean section mothers and their newborns using televised video conference (VC) or telemedicine. Videoconferencing used as a support in cases of separation after childbirth can facilitate a first "meeting" closer to the time of birth. AIM: The aim of this study was to design and validate the use of video conferencing to facilitate "bonding" between postdelivery cesarean delivery mothers who are separated from their infants. DESIGN: Mixed quantitative and qualitative. METHOD: Mothers (n = 29) completed questionnaires investigating immediate postpartum needs for communication with their newborns. Questionnaire analysis revealed the primary need is connection and communication. The nursing team developed a VC system between postanesthesia care unit and newborn unit including nurse-mother instruction. Mothers (n = 10) were qualitatively queried regarding their VC experience. RESULTS: When prioritizing, mothers found the most important need is to see the infant. Eight themes were found: revelation, calming effect, closer look at the baby, video better than picture, excitement, short-timing sufficient, provision of strength, and confidence. CONCLUSION: The nursing team successfully coordinated new technologies to the hospital setting to fulfill mothers' needs. After evaluation of mothers' impressions, it was found that this technology is adaptable to hospital setting and postdelivery environment. Most importantly, this method contributes to improved well-being for postpartum mothers.

Nurse liaison: the bridge between the perioperative department and patient accompaniers.

The role of the perioperative nurse liaison at Hadassah-Hebrew University Medical Center, Ein Kerem in Jerusalem, Israel, is to provide information and help patients' family members and others accompanying surgical patients cope with feelings of uncertainty, emotional stress, and fear. The nurse liaison is responsible for ongoing communication with patient accompaniers awaiting the conclusion of surgery and, in particular, for updating them on the surgery's progress. As part of a quality assurance project, the OR academic assistant, the OR nursing supervisor, and the coordinator of clinical quality and assurance in nursing conducted a quantitative descriptive survey to evaluate patient accompaniers' satisfaction with the updates provided by the nurse liaison throughout surgery and with the waiting room conditions. Results indicated that the nurse liaison makes a significant contribution to the welfare of patient accompaniers during surgery. In addition, results showed a need to improve the waiting room conditions to allow for more privacy.