ABSTRACT
The objectives were to assess the quality of websites in Spanish public hospitals by means of a validated system, also including measures of readability and accessibility. A scale was designed and validated to assess the quality (citizen-orientated) of the websites of hospitals. The quality of the of public hospital websites was evaluated by means of the results of the above evaluation scale, analysis of the readability of their contents, and the results of the accessibility test. The validated scale contains 73 elements or attributes. Analysis of the concordance of website evaluations shows average assessment values of between 0.80 and 0.81, which confirms a high degree of agreement among jurors. Twenty per cent of the attributes do not appear on any websites, and 14% are present on all of them. The average mark of the hospitals is 43%. The marks given for readability of tests show that it is satisfactory for 64% hospitals. None of the websites visited fulfilled the requirements necessary to be considered as accessible. The quality of the websites analysed by means of this scale varies from 23% to 62%. Differences in the size or location of the hospitals do not explain this high level of variability. The results suggest that the readability of websites should be improved and that such sites should be accessible to people with disabilities.
Subject(s)
Disclosure/standards , Hospitals, Public , Internet , Female , Humans , Male , SpainABSTRACT
Objetivo: Determinar cuáles son las características que más valoran los internautas de una página web sanitaria. Material y método: Estudio observacional descriptivo en el que 225 internautas que cursaban estudios universitarios buscaron información en la Red sobre 2 enfermedades y una técnica terapéutica. Tras visitar sitios web respondieron, en una escala de 0 a 10, a 2 preguntas para identificar qué elementos o características de los sitios web los hacen más creíbles. Resultados: Los elementos más valorados fueron: uso de un lenguaje técnico (media, 7,8; coeficiente de variación, 0,2), no abusar de tecnicismos (media, 7,1; coeficiente de variación, 0,2), sencillez para navegar (media, 8,4; coeficiente de variación, 0,1), velocidad (media, 8,4; coeficiente de variación, 0,2), estructura cuidada (media, 8,0; coeficiente de variación, 0,1), información completa (media, 8,5; coeficiente de variación, 0,1) y que respondiera a lo que se buscaba (media, 8,4; coeficiente de variación, 0,1). La credibilidad depende de: actualización de la información (media, 8,3; coeficiente de variación, 0,2), prestigio del autor (media, 8,1; coeficiente de variación, 0,2) y apoyo bibliográfico (media, 7,9; coeficiente de variación, 0,2). Conclusiones: A la hora de diseñar una página web se incrementa la posibilidad de que los internautas prefieran una página (y confíen más en ella) si, tras acceder a ella con rapidez y navegar con facilidad, comprueban que está actualizada, que la información es completa y precisa, está presentada de forma visualmente atractiva y utiliza un lenguaje sencillo y comprensible
Objective: To determine which are the most valued characteristics for Internet sanitary web pages users. Material and methods: Observational descriptive study in which 225 Internet users (all university students) looked for information in the Network regarding two pathologies and one therapeutic technique. After visiting websites, they answered to two questions, in a scale from 0 to 10, to identify what websites elements or characteristics make them more credible. Results: The most valued elements were: use of technical language (average: 7.8; variation coefficient: 0.2), not to overuse technical terms (average: 7.1; variation coefficient: 0.2), simplicity to sail (average: 8.4; variation coefficient: 0.1), speed (average: 8.4; variation coefficient: 0.2), cared for structure (average: 8.0; variation coefficient: 0.1), complete information (average: 8.5; variation coefficient: 0.1) and also that it answer to what was looked for (average: 8.4; variation coefficient: 0.1). The credibility depends on: updating information (average: 8.3; variation coefficient: 0.2), author prestige (average: 8.1; variation coefficient: 0.2) and bibliographical support (average: 7.9; variation coefficient: 0.2). Conclusions: When designing a website, it increases the possibility that the Internet users prefer a page (and they trust more in it) if, after going to it with rapidity and sailing with facility, they verify that is brought up to date, that the information is completed and precise, is visually attractive presented, and utilizes an understandable and simple language
Subject(s)
Male , Female , Adult , Humans , Internet , Information Services , Information Storage and Retrieval , Students, Health Occupations , Surveys and QuestionnairesABSTRACT
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