[Assessment of patient satisfaction with orthodontic services provided in medical organizations of various forms of ownership]. / Otsenka udovletvorennosti patsientov ortodonticheskimi uslugami v meditsinskikh organizatsiyakh razlichnoi formy sobstvennosti.

OBJECTIVE: The study of expectations and satisfaction with the quality of orthodontic care provided to children in public and private dental organizations. MATERIAL AND METHODS: The study was conducted at the clinical bases of the Borovsky Institute of Dentistry of the Sechenov First Moscow State Medical University, Vladimirsky Moscow Regional Research Clinical Institute, Videntis LLC in the period from January to April 2022. An anonymous questionnaire was developed for the study: "Questionnaire for patients to assess the quality and conditions of orthodontic medical services in a medical organization". All data are processed using the statistical software SPSS v. 20. RESULTS AND DISCUSSION: According to respondents, the quality of service in both public and private dental organizations depends on the material and technical equipment of the medical organization, the attitude of medical personnel, the duration of treatment and the qualifications of orthodontists. Satisfaction of orthodontic care in public dental organizations corresponded to a high level in 73.4% of cases, an average level of 15.6% of cases, a low level in 11.0% of cases; in private dental organizations, a high level was noted in 98.8% of cases, an average level in 1.2% of cases, a low level in 0% of cases (in private dental organizations, not a single respondent noted the quality of services provided as low). Among the main reasons for dissatisfaction with the service of patients, the lack of diagnostic equipment, the unfriendly attitude of the secondary medical and administrative staff, as well as the duration of treatment should be highlighted. CONCLUSION: A sociological survey to assess patient satisfaction is a tool for determining the effectiveness of any medical organization, while the assessment of the quality of service of respondents depends on the material and technical equipment of the dental organization, the attitude of medical personnel, the duration of treatment and the qualifications of orthodontists. In this regard, it is very important to apply this method of satisfaction assessment when providing high-quality orthodontic care to children both in public and private dental organizations in order to improve the quality of service in a dental medical organization.

The study protocol: COVID-19 awareness and perception among dentists in the Russian Federation.

OBJECTIVE: Coronavirus disease 2019 (COVID-19) has spread rapidly worldwide since it has been first identified in November 2018. It is transmissible via air droplets from infected individuals. Close contact between dentists and patients has aggravated the pandemic situation in Russia. It is necessary to reduce the risk of spreading COVID-19 during dental appointments by adhering to the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) recommendations. SUBJECTS AND METHODS: Questionnaires were developed to assess levels of COVID-19 infection and preventive measures in private and state-funded dental practices in Moscow and other cities in Russia. Two questionnaires were developed to assess the COVID-19 situation among dental professionals and their patients. The first, for dentists, included four domains: demographic data, signs, and symptoms of COVID-19 experienced by dentists, personal protective measures taken by dentists, and presence or absence of dental practice during the pandemic. For dentists' patients, the second included domains regarding their health status after their dental appointment. 1,500 questionnaires were sent to different cities and regions of Russia; 1,011 questionnaires (67.4%) were returned. We used statistical observation (monitoring) and clustering to analyze the data. The x2 was used to check the significance level. RESULTS: We found a direct relationship between those patients who contracted COVID-19 after dental treatment by those dentists who did not follow recommended measures in the dental clinic. However, patients were less likely to become infected after dental treatment by those dentists who followed the measures, such as the disinfection of surfaces and dental equipment several times a day, the wearing of medical masks by all patients, and the airing of the dental office after each patient for 10 minutes. CONCLUSIONS: Dentists wearing an FFP2 or FFP3 respirator, as well as a sterile disposable microfiber medical gown, prevented their patients from becoming infected with COVID-19 at dental appointments and, as a result, the spread of the virus. A key aspect of this study is its knowledge regarding preventive measures against COVID-19. The findings of this study can potentially help in formulating strategies to reduce the prevalence of COVID-19.