[Basis for the evaluation of health care quality at the medical units of the health sector]. / Bases para la evaluación de la calidad de la atención en las unidades médicas del sector salud.

A methodology for evaluating the quality of services rendered by the health institutions is presented. This methodology, proposed by the Basic Evaluation Group of the Health Sector, includes an operational diagnosis of the health care units, allowing the identification of service-rendering problems, this facilitating the elaboration of alternative solutions in the patient's best interests. It can be applied at all levels of the institutional hierarchy, from service and department levels to the macro dimension of health care. In order to obtain its best results, the methodology must be utilized systematically and continuously.