ABSTRACT
The aim of the present study is to elaborate an instrument (CSM-P), valid for victims and aggressors, to assess satisfaction of individuals participating in a penal mediation program (VOM). The instrument was administered to a sample of 213 subjects, randomly chosen from the pool of participants in a VOM program of Catalonian Justice Department. Data analysis of the questionnaire shows an internal consistency of .88 (Cronbach's alpha). The dimensionality of the questionnaire is structured in a single factor that accounts for 61.45% of the variance. The instrument has proven its utility for assessing the satisfaction of the participants in a penal mediation program. Validation of the instrument in similar populations should be performed and it should be adapted to other contexts where assessing user satisfaction in a mediation program is necessary.
Subject(s)
Crime/statistics & numerical data , Personal Satisfaction , Program Development , Punishment , Surveys and Questionnaires , Humans , SpainABSTRACT
El objetivo de este trabajo es la elaboración de un instrumento para valorar la satisfacción de los usuarios de un programa de mediación penal (VOM), válido para víctimas y agresores. Aplicado a una muestra de 213 sujetos, seleccionados aleatoriamente entre la población de usuarios del programa VOM del Departamento de Justicia de Cataluña. Los resultados tras el análisis de los datos muestran una consistencia interna del cuestionario de 0.88 (a de Cronbach). La dimensionalidad del cuestionario se estructura en un único factor que explica el 61,45% de la varianza encontrada. El instrumento creado (CSM-P) ha mostrado su utilidad para la valoración de la satisfacción de los usuarios de un programa de mediación penal. En posteriores trabajos se necesitará validar el instrumento en poblaciones similares y adaptarlo a otros contextos donde también fuera necesario evaluar la satisfacción de un programa de mediación
The aim of the present study is to elaborate an instrument (CSM-P), valid for victims and aggressors, to assess satisfaction of individuals participating in a penal mediation program (VOM). The instrument was administered to a sample of 213 subjects, randomly chosen from the pool of participants in a VOM program of Catalonian Justice Department. Data analysis of the questionnaire shows an internal consistency of .88 (Cronbachs alpha). The dimensionality of the questionnaire is structured in a single factor that accounts for 61.45 % of the variance. The instrument has proven its utility for assessing the satisfaction of the participants in a penal mediation program. Validation of the instrument in similar populations should be performed and it should be adapted to other contexts where assessing user satisfaction in a mediation program is necessary