ABSTRACT
The purpose of our study was to compare patient satisfaction level among tertiary public and private hospitals. We carried out a multi-centre cross-sectional study using Patient SatisfactionQuestionnaire-18 to assess patient satisfaction in a major private and public hospital in Islamabad. Out of 1301 participants, 636 (48.9%) patients were at the public hospital, while 665(51.1%) were at the private hospital. Time spent with doctor, communication, accessibility and convenience component score was significantly higher in patients at the private hospital (p<0.05 each). Interpersonal manner component score was higher at the public hospital (p<0.05). Female patients, patients admitted in medical specialty and patients admitted in private hospitals had higher patient satisfaction scoreSubject(s)
Hospitals, Private
, Hospitals, Public
, Patient Satisfaction
, Tertiary Care Centers
, Adult
, Communication
, Cross-Sectional Studies
, Female
, Health Services Accessibility
, Humans
, Male
, Middle Aged
, Pakistan
, Quality of Health Care
, Sex Factors
, Surveys and Questionnaires
, Time Factors