Measuring and benchmarking the quality of two different organizational ways in delivering infant vaccination.

The aim of this study was the quality of service evaluation of two different organizational ways in delivering infant vaccination according to a Regional Vaccination Plan. Eleven vaccination centres were selected in two Local Health Units (ASLs) belonging to the Regional Health Service of the Lazio Region, Italy. The services offering paediatric vaccinations for children under three years of age, delivered without an appointment (VACP) or with the need for an appointment (VACL), were investigated. The quality aspects under evaluation were communicational efficiency, organisational efficiency and comfort. Subjective data were collected from different stakeholders and involve the elicitation of best and worst feasible performance conditions for the ASLs when delivering VACP/VACL services. Objective data consists in the observation of current performances of the selected vaccination centres. Quality scorecards were obtained from the combination of all data. Benchmarking between VACP and VACL, i.e., two different organisational ways in delivering infant vaccination, can be performed as a result of the probabilistic meaning of the evaluated scores. An expert of vaccination services, i.e., a virtual combination of patients, doctors and nurses, claims the quality of service delivery of the ASLs under investigation with probability 78.03% and 69.67% for VACP and VACL, respectively. In other words, for short, the quality scores of the ASLs were 78.03% for VACP and 69.67% for VACL. Furthermore our results show how to practically improve the current service delivery. The QuaVaTAR approach can result in improvements of the quality of the ASLs for the two different ways of delivering paediatric vaccinations in a simple and intuitive way.

Knowledge and worry as basis for different behaviors among university students: the case of pandemic flu H1N1v.

INTRODUCTION: Attitudes towards the pandemic were different across countries and cultures and confounding news caused some to question whether unnecessary alarm and public panic resulted. The aim of this study was to detect behavior, perception and worry about pandemic flu among undergraduate students considered a group at major risk to contract and spread the infection. MATERIALS AND METHODS: In November 2009, during the pandemic peak in Italy, we conducted a survey about pandemic flu by means of anonymous multiple choice self-administered questionnaires among students, attending different courses at the Tor Vergata University in Rome. To investigate the relationship between the level of concern about H1N1v and the attitude to prevention the sample was divided in three groups based on the level of the declared worry. RESULTS: Among the 436 students that answer the questionnaires a statistical correlation was found between the level of worry and the disposition to change habits and the will to undergo vaccination. Males were less worried than females and more students living outside Rome would accept the vaccine. DISCUSSION AND CONCLUSIONS: The results of the study, generally in agreement with those of similar research, confirmed the need to know the relationship between fear and attitude in order to organize effective preventive campaigns.

[Vaccinations in the multicultural Italian scenario]. / Le vaccinazioni del bambino nello scenario multiculturale italiano.

Foreign citizens living in Italy with residence permit represent about 7,2% of the population even if the international migration started recently in the Country. Sanitary problems of children and families whose lifestyle and disease awareness strongly differ from the typical approach of the industrialized world are important also in the acceptance of the immuneprophylaxis. This aspect has to be taken in account when considering the integration of vaccination schedules. Public Health Services will be able to respond adequately to the health demand only identifying the need of foreign children and offering them the appropriate intervention.

[Vaccines and adverse events between risk and fear]. / Vaccini ed eventi avversi tra rischio reale e paura immotivata.

The decrease in the incidence of infectious diseases caused by vaccination is responsible for the huge importance given to adverse reactions from both population and health care personnel. Generally no real relationship exists between the true risks associated with vaccines and the risk perceived by the population. This aspect is confirmed by the results of a survey performed in 2009 among 376 students of the University of Roma Tor Vergata and 84 health care workers of the vaccination centers in Lazio Region.