ABSTRACT
INTRODUCTION: The implementation of Quality Management Systems (QMS) is one of the fundamental and future-oriented elements for the improvement of modern health systems. The objective of implementing a QMS in accordance with the requirements of the ISO 9001: 2015 Standard is to effectively carry out its activities, covering both technical and management aspects, guaranteeing the satisfaction of the needs and expectations of all its stakeholders, as well as compliance with legal and regulatory requirements. It must contemplate all those aspects that have an impact on the final quality of the product or service provided by the organization. OBJECTIVE: The main objective is to describe the process of implementing a QMS under the ISO 9001: 2015 Standard in the Surgical Intensive Care Unit of the General University Hospital of Elche and evaluate its results. METHODOLOGY: Carrying out and implementing a QMS in the Surgical Intensive Care Unit of the General University Hospital of Elche applying the points of the ISO 9001: 2015 Standard. The SGC has followed the benchmark of management by processes, identifying from its strategic core of mission, vision and values, the different processes involved and their interrelation reflected in the process map. Based on it, the necessary documents have been developed to describe the operation of the Unit both at an operational level through the key processes (admission and initial assessment of the patient, stabilization, follow-up, complementary tests, interconsultations, transfers and discharge) as well as which refers to procedures of a strategic or support type. RESULTS: The strategic lines that marked the beginning of the deployment of our QMS were defined with the drafting of 7 objectives, achieving 100% compliance. The key processes (7) that described the functioning of our organization were elaborated, as well as those of a strategic type (14) and support or support (5), complemented with 55 medical and nursing protocols. 20 monitoring indicators were analyzed: 6 organizational and planning type, and 14 clinical. 46 incidents were detected in the first year of implementation of the QMS that were analyzed by the Quality Commission, emerging 7 corrective actions. 14 improvement actions were developed after the application of the AMFE methodology for key processes, achieving an average of greater than 70% effectiveness after reassessment. From the analysis of patient and family satisfaction through SAIP case management, 41 of a total of 52 cases were acknowledgments in writing. CONCLUSIONS: Implementing a QMS in our Surgical Intensive Care Unit has made it possible to define the strategic lines of our organization, develop objectives, establish monitoring indicators, standardize the work of the Unit through procedures and protocols, increase safety at work through the use of lists of verification, initiate improvement actions to strengthen the weak points of the QMS itself, as well as know the degree of satisfaction and needs of our patients and the personnel who work in it.
Subject(s)
Critical Care , Intensive Care Units , Total Quality Management , Humans , Critical Care/standards , Intensive Care Units/standardsABSTRACT
IntroducciónLa implantación de los sistemas de gestión de la calidad (SGC) es uno de los elementos fundamentales y de futuro para la mejora de los sistemas sanitarios modernos. El objetivo de la implementación de un SGC de acuerdo con los requisitos de la Norma ISO 9001:2015 es llevar a cabo de manera eficaz sus actividades, abarcando tanto los aspectos técnicos como los aspectos de gestión, garantizando la satisfacción de las necesidades y expectativas de todas las partes interesadas, así como el cumplimiento de los requisitos legales y reglamentarios. Debe contemplar todos aquellos aspectos que tengan incidencia en la calidad final del producto o servicio que presta la organización.ObjetivoEl objetivo principal es describir el proceso de implementación de un SGC bajo la Norma ISO 9001:2015 en la Unidad de Cuidados Intensivos Quirúrgica del Hospital General Universitario de Elche y evaluar sus resultados.MetodologíaRealización e implementación de un SGC en la Unidad de Cuidados Intensivos Quirúrgica del Hospital General Universitario de Elche aplicando los puntos de la Norma ISO 9001:2015. El SGC ha seguido el referente de la gestión por procesos, identificando desde su núcleo estratégico de misión, visión y valores, los diferentes procesos implicados y su interrelación plasmados en el mapa de procesos. A partir del mismo, se han desarrollado los documentos necesarios para describir el funcionamiento de la Unidad tanto a nivel operativo mediante los procesos clave (ingreso y valoración inicial del paciente, estabilización, seguimiento, pruebas complementarias, interconsultas, traslados y alta) como en lo que se refiere a procedimientos de tipo estratégico o de soporte.ResultadosSe definieron las líneas estratégicas que marcaron el inicio del despliegue de nuestro SGC con la redacción de 7 objetivos, alcanzándose su cumplimiento en el 100%...(AU)
Introduction: The implementation of Quality Management Systems (QMS) is one of the fundamental and future-oriented elements for the improvement of modern health systems. The objective of implementing a QMS in accordance with the requirements of the ISO 9001:2015 Standard is to effectively carry out its activities, covering both technical and management aspects, guaranteeing the satisfaction of the needs and expectations of all its stakeholders, as well as compliance with legal and regulatory requirements. It must contemplate all those aspects that have an impact on the final quality of the product or service provided by the organization. Objective: The main objective is to describe the process of implementing a QMS under the ISO 9001:2015 Standard in the Surgical Intensive Care Unit of the General University Hospital of Elche and evaluate its results. Methodology: Carrying out and implementing a QMS in the Surgical Intensive Care Unit of the General University Hospital of Elche applying the points of the ISO 9001:2015 Standard. The SGC has followed the benchmark of management by processes, identifying from its strategic core of mission, vision and values, the different processes involved and their interrelation reflected in the process map. Based on it, the necessary documents have been developed to describe the operation of the Unit both at an operational level through the key processes (admission and initial assessment of the patient, stabilization, follow-up, complementary tests, interconsultations, transfers and discharge) as well as which refers to procedures of a strategic or support type. Results: The strategic lines that marked the beginning of the deployment of our QMS were defined with the drafting of 7 objectives, achieving 100% compliance. The key processes (7) that described the functioning of our organization were elaborated, as well as those of a strategic type (14) and support or support (5)...(AU)
Subject(s)
Humans , Intensive Care Units , 34002 , 51706 , General Surgery , Epidemiology, DescriptiveABSTRACT
La instauración de un nuevo sistema de aspiración de secreciones, que permite de forma simultánea la ventilación ininterrumpida del paciente y la aspiración, creó la necesidad de realizar una praxis estandarizada y establecer las posibles ventajas que derivan de su uso, tanto para el paciente como para el profesional de enfermería(AU)
The discovery of a new system to aspirate secretion which permits simultaneous uninterrupted ventilation by a patient while aspiration takes place, made it necessary to formulate a standardized praxis and to establish the possible advantages derived from its use, both for the patient and for the nursing professional(AU)
