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J Healthc Qual ; 21(2): 19-23, 1999.
Article in English | MEDLINE | ID: mdl-10350980

ABSTRACT

Several long-term care facilities in the Rochester, NY, area developed a benchmark process that was customer driven, analytical in its approach to problem-solving, measurable, and flexible enough to be applicable to any area of care within the facilities. The facilities benefited by gaining a process that improves their operations and has a positive impact on residents' quality of life.


Subject(s)
Benchmarking , Long-Term Care/standards , Nursing Homes/standards , Quality Assurance, Health Care , Aged , Humans , New York , Organizational Affiliation , Patient Satisfaction , Quality of Life
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