Mitigating disruptive effects of interruptions through training: what needs to be practiced?

It is generally accepted that, with practice, people improve on most tasks. However, when tasks have multiple parts, it is not always clear what aspects of the tasks practice or training should focus on. This research explores the features that allow training to improve the ability to resume a task after an interruption, specifically focusing on task-specific versus general interruption/resumption-process mechanisms that could account for improved performance. Three experiments using multiple combinations of primary tasks and interruptions were conducted with undergraduate psychology students. The first experiment showed that for one primary and interruption task-pair, people were able to resume the primary task faster when they had previous practice with the interruption. The second experiment replicated this finding for two other sets of primary and interruption task-pairs. Finally, the third experiment showed that people were able to resume a primary task faster only when they had previous practice with that specific primary and interruption task-pair. Experience with other primary and interruption task-pairs, or practice on the primary task alone, did not facilitate resumption. This suggests that a critical component in resuming after an interruption is the relationship between two tasks. These findings are in line with a task-specific mechanism of resumption and incompatible with a general-process mechanism. These findings have practical implications for developing training programs and mitigation strategies to lessen the disruptive effects of interruptions which plague both our personal and professional environments.

The effect of interruption duration and demand on resuming suspended goals.

The time to resume task goals after an interruption varied depending on the duration and cognitive demand of interruptions, as predicted by the memory for goals model (Altmann & Trafton, 2002). Three experiments using an interleaved tasks interruption paradigm showed that longer and more demanding interruptions led to longer resumption times in a hierarchical, interactive task. The resumption time profile for durations up to 1 min supported the role of decay in defining resumption costs, and the interaction between duration and demand supported the importance of goal rehearsal in mitigating decay. These findings supported the memory for goals model, and had practical implications for context where tasks are frequently interleaved such as office settings, driving, emergency rooms, and aircraft cockpits.

Recovering from interruptions: implications for driver distraction research.

This research adopted a model of goal activation to study the mechanisms underlying interrupted task performance. The effects of interruption timing, type of interruption, and age on task time and primary task resumption time were explored under conditions in which attention was switched back and forth between two tasks, much as when drivers shift attention between attending to the road and to an in-vehicle task. The timing of interruptions had a significant impact on task resumption times, indicating that the most costly time to interrupt task performance is during the middle of a task. However, this effect was overshadowed by age-related performance decrements for older participants. Interruptions that prevented strategic rehearsal of goals resulted in longer resumption times as compared with interruptions that allowed rehearsal. Actual or potential applications of this research include the design of in-vehicle device user interfaces, the timing of in-vehicle messages, and current metrics for assessing driver distraction.